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MUSICMATCH jUKEBOX 9.O

Posted on 2004-10-04
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Last Modified: 2010-04-29
System is XP pro SP2. Asus A7N8X Rev2 BIOS v.1007. AMD 3200, 1024 PC3200 RAM, 120 GB drive and ADSL 1.0MB/sec.

I have installed and re-installed MusicMatch Jukebox 9.0 several times.  The installation is perfect and the program will play CD's,
but when trying to register or access media or Radio, the programs statrs to "load" but then freezes up and can only be removed via Windows task manager.

I have asked MusicMatch for advice, but have had no response whatsoever

Daniel Arbib
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Question by:danielarbib
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Expert Comment

by:pjcrooks2000
ID: 12223100
Hmmm is this program trying to load file formats from the web that it is not cpable of processing?  i.e. Real media Files, or quicktime files.  If this is the case then you should install Quicktime and Real player to get the codecs so that music match can play these types of files.

Try it anyway!

pjcrooks2000

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Expert Comment

by:Asta Cu
ID: 12223133
That requires Internet access and likely blocked by XP SP2 firewall or pop up blocker settings.
How to configure Pop Up Blocker in IE SP2
http://support.microsoft.com/default.aspx?scid=kb;en-us;843016&Product=windowsxpsp2
IE SP 2 Information Bar and Active Content helps as well
http://support.microsoft.com/default.aspx?scid=kb;en-us;843017&Product=windowsxpsp2
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by:Asta Cu
ID: 12223140
Just curious, since most streaming media in the XP environment uses the Media Player and codecs/interfaces and can be uniquely configured in the Options, have you tried this?
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by:Asta Cu
ID: 12223153
You may benefit by uninstalling and reinstalling this.  Many problems noted with workarounds in the link which follows.  Is this a Fee or Free version you're running?
http://www.musicmatch.com/form/support/index.cgi?col=techsupp&qt=musicmatch+jukebox+xp+sp2&x=27&y=11
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by:ProperMethodz
ID: 12223176
Uninstall it... then get ace utilities... use the registry cleaner and get rid of all registry entries which contain MusicMatch.
Ace Utilities:
http://www.download.com/3120-20-0.html?qt=ace+utilities&tg=dl-2001

Then go into C:\Program Files and delete the MusicMatch folder (if there after uninstall)

Reboot... Then re-install... reboot again

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Author Comment

by:danielarbib
ID: 12223294
Thanks all.
1. Real Player, Windows Media and Quick Time are all installed and work fine
2. Have tried disabling SP2 and Sygate firewall - no change
3. I have deleted, removed registry entries an re-installed several yimes - no change
4. The MuiscMatch support does no answer the specific problem that the program appears not to link into the internet and locks up in trying to do so.
5. It might be a faulty registry or a .dll problem which is preventing an internet connection?
6. Will try the ace utility. but not convinced it will be any better than my own elimination of all MusicMatch entries (long and tedious!), but it might be much faster!
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by:Asta Cu
ID: 12223309
4. The MuiscMatch support does no answer the specific problem that the program appears not to link into the internet and locks up in trying to do so.
I don't use that application, so tough to guess.  There must be some kind of settings, options or preferences to let you tell the program about your connections, or logic says.  Perhaps the program needs to be given full access which it doesn't have, perhaps proxy settings or the like.  
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by:Asta Cu
ID: 12223315
Hope you re-enabled your Firewall, though.  Perhaps you need to grant access to that program in your Firewall settings.
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by:pjcrooks2000
ID: 12223320
I think the reinstall option that someone else suggested may be a cure, you could try it first and see if it remedies the problem.  Perhaps some files got corrupted along the way on the last install or something has gone wrong with a HDD sector it has been copied to.

You can only try it and see !
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Expert Comment

by:Asta Cu
ID: 12223323
Perhaps applicable to you...
How to enable proxy server in Musicmatch Jukebox

To enter your proxy server information in Musicmatch Jukebox, do the following:

- Open Musicmatch Jukebox.
- Click the "Options" menu.
- Click "Settings".
- Click the "CD Lookup/Connectivity" tab.
- Place a check in the "Enable proxy" box.
- Click the "OK" button.

Lookup info here as well as authenticated proxy server info
http://www.musicmatch.com/form/support/tech/cdlookup.htm
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by:Asta Cu
ID: 12223332
XP SP2 blocks many ports and that may also be a problem; more about that below and this other piece from the above link:
How to enter authenticated proxy server information

To allow Musicmatch Jukebox access to the Internet through an authenticated proxy server, do the following:

- Obtain the IP address and port of the proxy server from your network administrator.
- Open Musicmatch Jukebox.
- Click the "Options" menu.
- Click "Settings".
- Click the "CD Lookup/Connectivity" tab.
- Under "Proxy Server Settings", place a check in the "Enable proxy" box.
- Enter the "Proxy Server" and "Port" information.
- Place a check in the "Proxy server requires authentication" box.
- Enter your "User Name" and "Password" information.
- Click the "OK" button.

If your program still does not seem to work after you add the program to the list of exceptions, or if you cannot locate the program in step 4 of the previous section, you can open a port manually. Before you can add a port or ports manually, you have to identify the ports that are used by the program. A reliable method for identifying the ports that are used by the program is to contact the vendor. If you cannot do this, or if a list of ports that are used by the program is not available, you can use Netstat.exe to identify the ports that are used by the program.
and more on XP SP2
http://support.microsoft.com/default.aspx?scid=kb;en-us;842242&Product=windowsxpsp2
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Author Comment

by:danielarbib
ID: 12223346
1. Firewall, of course, reinstated, thanks!
2. Re-installed until I am blue in the face as I stated above
3. Maybe some kind of setting, preference or option but I've gone through everything I can find.
4. Is it an SP2 problem, I wonder?
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Expert Comment

by:Asta Cu
ID: 12223372
I run XP SP2 and have had no problems whatsoever, but then don't use the problem application you use either.  So I really think, it is what noted above in terms of settings just for that program since all others work for you.

Curious why you want to use that program versus the others; is it a unique need that the working programs can't handle or perhaps we can find some other workarounds for you?  I just recently installed the newest version of Media Player 10 and really like it.
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Expert Comment

by:Asta Cu
ID: 12223377
All that I've research for you on the Jukebox issue says you must first be connected to the internet, perhaps something as simple as this?
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Expert Comment

by:Asta Cu
ID: 12223385
This from Media Player 10 ...
Configuring protocols
The following protocols are used to manage the high-level exchange of data when streaming Windows Media-based content:

MMS
RTSP
HTTP
The MMS and RTSP protocols are used in combination with either the UDP or TCP protocols, which are basic networking protocols that manage more fundamental tasks such as network connectivity and packet error correction.

Proxy servers are used when networks are protected by firewalls. The following options for configuring the proxy settings that are used with the selected protocol are displayed in the Configure Protocol dialog box.

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by:Asta Cu
ID: 12223395
By bypassing proxy servers, etc. you make yourself more vulnerable. so check HELP for your Media Player version and key in internet or streaming media to get some additional thoughts that "may" help your problem program as well in terms of settings.

Other than that, out of ideas until I can check back.
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Author Comment

by:danielarbib
ID: 12223505
1. I am always connected to the internet.
2. Use the program because in the past used 8.2 sucessfully which I bought with all future upgrades.
3. Have gone through the CD lock up/connectitivty/proxy server/username/passord with no effect whatsoever.
4. Configure protocols - well PAP, SPAP, Chap, Microsfot CHAP v2 and Auto use my name and password are all enabled in my Speedtouch ADSL connection.

Thanks for all your ideas but nothing so far has helped - strange that it will play CD's but just will not lock into the internet.

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Expert Comment

by:crissand
ID: 12224721
I don't use mmjb but I can tell you that it uses ports 80, 443 and 21. The 443 port is for secure connections. See if it's open in firewall.
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Expert Comment

by:Asta Cu
ID: 12226190
I totally agree with crissand, which was why I had posted the request/info above. "you have to identify the ports that are used by the program. A reliable method for identifying the ports that are used by the program is to contact the vendor. If you cannot do this, or if a list of ports that are used by the program is not available, you can use Netstat.exe to identify the ports that are used by the program."

Surely, we can get to the bottom of this, I hope to help you achieve your goal.
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Expert Comment

by:turn123
ID: 12420089
*** One last try pinging :-) ***
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Expert Comment

by:Asta Cu
ID: 12421411
I'd sure like to see this issue resolved; it just seems to be a settings problem.  But, since it is XP SP2 (new) and many others can be helped here, if the decision is to not award points, please PAQ vs. delete.  It can definitely help others with similar roadblocks.  A lot of information that 'should have' helped has been included.

Additionally, this...

***** This is an excellent link, very informative, and thanks to
Fatal_Exception for showing me this! It includes a step-by-step video about XP SP2 and the new features and configuration option overview. Top Notch!
http://65.24.134.81/KipSolutions/SP2/SP2Overview.htm *****

Free XP SP2 Help and Support - I've used their TechChat process and they have been excellent and responsive.  I recommend that highly for XP SP2 users who hit roadblocks that need special attention and aren't resolved in the standard way.  It can not only help solve the issue, but get details published for others in the MS KB AND get fixes/patches out to include anomolies for future help.
http://support.microsoft.com/oas/default.aspx?gprid=6794
What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Detailed Windows XP Service Pack 2 installation walkthrough
http://support.microsoft.com/default.aspx?scid=kb;en-us;875364
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modulo earned 0 total points
ID: 12679349
PAQed with no points refunded (of 125)

modulo
Community Support Moderator
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