Solved

Can't remove outlook plug-in

Posted on 2004-10-04
4
316 Views
Last Modified: 2011-09-20
I can't remove Norton antispam plugin from Outlook 2003. When I go to the COM Add-Ins in Outlook, select it and click REMOVE, it returns next time I start Outlook.  Is there some other way to remove it?

I installed Norton Antispam as a part of Norton Internet Security, rather than a stand-alone product, and I'd rather not uninstall Norton Internet Security to get rid of it, to avoid having to reconfigure Internet Security all over again.

I am using Outlook 2003, with Windows XP Pro, sp2, and Norton Internet Security 2004, and Norton Antivirus 2004.

Thanks.
0
Comment
Question by:reh2
  • 2
4 Comments
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 250 total points
ID: 12232310
Have you tried to open outlook in safe mode , Start ---> run ---> outlook.exe /safe and then tried deleting the add-in ?

0
 
LVL 13

Expert Comment

by:mark-wa
ID: 12232421
I am thinking that there has to be a way to do this within Norton's interface, because if you are removing it in Outlook, and it comes back, Norton is the only thing that could be putting it back.  Have you tried contacting Norton?

Mark
0
 
LVL 13

Expert Comment

by:mark-wa
ID: 12232471
try this:

Search for MsouPlug.dll and when found, rename it to something like MsouPlug.old

Do this with Outlook closed.  Then open outlook and test.

You can likely find this MsouPlug.dll in directory <drive>:\Program Files\Common Fi
les\Symantec Shared\Antispam

Mark
0
 

Author Comment

by:reh2
ID: 12232954
When I opened Outlook in safe mode it gave me an error, saying it was unable to load Norton Antispam, and asked if I wanted to disable it. I answered yes, then it wasn't there after I rebooted in regular mode. I was unable to get any answer from Symantec about this, but I'm not surprised, I have never gotten a satisfacotry answer to any questions, only automated responses that don't work.
Thanks, SunRay.
Ron
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now