HKCMD module error after XP SP2 installed


Dear Friends,

I installed XP Service PAck 2 on windows XP professional machine, so my all users are getting same problem when they boot computer they are getting error

 " hkcmd module has encountered a problem and needs to close"
 I found the log file that

 source     :     Application Error
 ID            :    1000

Description : Faulting application hkemd.exe version 3.0.0.160.7 faulting modules oleaut32.dll

One PC got creashed after installing XP SP2  with the same error.

Please give me a solution

Thanks and regards
javeed_ccnaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ZylochCommented:
Hi javeed_ccna,

Downloading the latest Intel Graphics drivers should work.

Regards,
Zyloch
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jacaucCommented:
Good idea would be to start by scanning all PCs with Adaware SE avail. from www.lavasoftusa.com

Then download HiJackThis from http://www.spychecker.com/program/hijackthis.html and also run on these PCs.
Run HiJackThis and post the log file in this forum for more explanation on what to do next (if it hasn't gone away already)


Chances are also pretty good that this is as a result of a virus.
If you do not have virus protection, download the AVG free edition from www.grisoft.com and scan for virusses.

Hope this is a good start to recovering from that issue.
I do not think its a SP2 issue though

Thanks
;)
J
0
javeed_ccnaAuthor Commented:

I have McAfee antivirus, Still there is a chance of virus ??
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

jacaucCommented:
did you run the adaware checks?
0
SheharyaarSaahilCommented:
hkcmd.exe >> http://www.liutilities.com/products/wintaskspro/processlibrary/hkcmd/

so u must be using an Intel product.... and its drivers are creating problem with SP2..... so as Zyloch said, update them to the lateset version which are compatible with SP2 and it shud take care of the problem :)
0
Asta CuTechnical consultant & graphic designCommented:
The video card is not installed correctly during an upgrade to Windows XP Professional ... includes specifics and workarounds:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830085

Just as an aside, I'm pleased to have upgraded to XP SP2 while Microsoft is still providing FREE support for this version as seen below:
Of course, I don't know how long this will be.  My guess is this is "free" because of all the known issues.
Chat Support -> No charge support for issues related to SP2.  
E-mail Support -> Response time: Up to 24 hours (Monday - Friday)
No charge support for issues related to SP2.
Options Phone Numbers
No charge support for issues related to SP2. (888) SP2-HELP (772-4357)
Paid Support for questions regarding how to configure and use features included with SP2 is available for $35 U.S. (888) SP2-HELP (772-4357)
Advanced Support is available for $245 U.S. (800) 936-4900
TTY/TDD help requests - cost will vary (800) 892-5234  
*Long distance charges may apply.  
Long hold times may be experienced. If your issue is not critical, we recommend using Individual Chat Support.
Source link for this here:  http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.