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Error message: NSD Is Running

Some user in our company is complaining about a new error message that is appear after Lotus Notes was upgraded to R6. I have to say that this users have R6 but the server has still R5, the server will be upgraded in four or five weeks.
After the error message appears the user can only click OK and after that Lotus closes itself.
Is there anything I can do to prevent this error message?
The error message is the following:
NSD Is Running
Saving to file C:\Lotus\Notes\DataqIBM_Technical_Support\nsd_all_W32I_mycomputername_10_04@11_13.log
This file may be used by your company's help desk and IBM to determine the possible cause of this Notes error.
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verto33
Asked:
verto33
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1 Solution
 
Sjef BosmanGroupware ConsultantCommented:
NSD is the Notes system (or software?) dump. Everything Notes that ran on the PC is terminated and the whereabouts of the CPU are recorded. The information is only useful to Notes specialists @ Lotus most of the time.

You could try
1. to reinstall the R6 software over the current installation, there might be executables or DLL's corrupted.
2. to rename both the Notes executables directory and the data directory to something else, and install a fresh client.

If you installed a new Notes client, before starting the client you can try to move some db's back, like desktop*.* and names.nsf. If it crashes again, then you have to do a fresh install.

But first of all, you upgraded the client, but from which version?
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verto33Author Commented:
We had version 5.0.12 on both client and server before. Now the server still has 5.0.12 and some clients have version 6.5. I only upgraded 6 clients and 2 out of 6 shows this error.
But not always. I had this error one time and since then I can work without any problem.
My colleague had this error one time and only with opening one mail, what's strange that he couldn't open it but when he clicked on forward the mail could be opened.
I don't know if it was wise to upgrade the clients before upgrading the server.
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Sjef BosmanGroupware ConsultantCommented:
A mixed R5-R6 environment is no problem whatsoever, if you know what you're doing. The new stuff doesn't run on old servers, that's what you have to keep in mind. So it might be wise to stay with the R5 mail template. Did you by any chance replace the design with the StdR6Mail template? On either the server's or on a local replica? The R5-server isn't capable of handling new R6-features (so I would expect server problems...). If you run a mixed environment, stick to the templates of the oldest version around, or prevent the designs to replicate.
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verto33Author Commented:
I don't replaced the design because on the server there is no R6 template and on local I am not wont to replace design.
I tried to replicate the design but I get the error message: File doesn't exist.
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Sjef BosmanGroupware ConsultantCommented:
Check the design of the mailfiles, see Database Properties, the Design (4th) tab. It shouldn't show anything like StdR6Mail or so. Do you have a replica of the mailfile on your local system? Then check the Design template of that one as well. What can happen with a local replica is:
- you install R6
- you are asked if you want to upgrade your names.nsf and other databases
- the upgraded local maildatabase will be replicated with the server
- the server will receive the new design from your client.

What else did you try to solve the problem?
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verto33Author Commented:
Yes I've a local replica.
I checked the mailbox properties on both server and local and the two are the same.
Inherit design from master template is checked ( the checkbox )
Template name StdR50Mail
Refresh design on master template only: isn't checked
Database file is a master template: isn't checked
Strange for me that the template is StdR50Mail but when I click Help->About Notes I see the info: Lotus Notes 6.5
And in the Administrator in the column "File format" I see R5
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Sjef BosmanGroupware ConsultantCommented:
Sorry, it's not your mailfile of course, but the one of the user with the crashing Notes client. What did you try to revive it? Did you do any of the things above?? How are his/her settings?

The R5-stuff is okay, leave it like that, although it won't do any harm to convert some things on a PC to R6. Everything on the R5 server should stay R5 though!
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verto33Author Commented:
It's OK, my PC one of the two that crashed with the error message I described above.
I got a CD to upgrade the client and Administrator. I upgraded the whole client and the Administrator there was no option for names.nsf.
Now I did nothing, I got the error message only one time till now.
The only thing I could do is to upgrade again.
Uninstall the program, install R5, upgrade it to R6.
( I haven't got an R6 install CD.)
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Sjef BosmanGroupware ConsultantCommented:
In 99.9% of all cases, the updates from one version to the other are okay. Still, I prefer the real thing, so try to get one. In the past, we upgraded several machines, but always from the CD. What did you do when you got the error the last time?
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qwaleteeCommented:
I almost always try to pgrade srevers nefore clients.  Less chaotic that way, and I know of NO R6 server-side regressions,nor any R5 client/R6 server issues.
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verto33Author Commented:
Sorry, but I don't know what I was doing when my Notes crashed but I saw what my colleague did. He tried to open a mail in the Inbox. He could open every mail exept the one.
He tried it 5 or 6 times, the same result. Notes crashed when trying to open this certain mail.
He then clicked forward and so this certain mail could be opened.
Since then he didn't see the NSD IS Running error message and nor did I.

Is it of importance if I upgrade the server first and then the client or should have upgraded the clients first?
Works R6 server with R5 clients?
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verto33Author Commented:
I'm working now with R6 ( upgraded ) client and R5 server ( not upgraded )
Could I work inversely, with R5 client and R6 server ?
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qwaleteeCommented:
You can work with R5 client on R6 server, as long as you use the R5 mail template.  That is the recommended upgrade path.
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sche2964Commented:
We are seeing this same error after pushing out the latest MS security patches via SMS.  Our N6 clients are crashing on opening email/sending email randomly now
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Sjef BosmanGroupware ConsultantCommented:
What's your configuration then: server O/S, version, Domino version, client O/S etc. Did you try to reconfigure one new system, fresh from CD's or DVD's? How does that run? It can be caused by so many different elements, you've got to narrow it down somehow.

Btw, I think security patches are nice, up to a point they start smothering you. Like these modern brick houses: so well thermally isolated that the damp cannot get out.
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qwaleteeCommented:
PAQ/no refund.
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moduloCommented:
PAQed with no points refunded (of 100)

modulo
Community Support Moderator
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