Solved

Outlook 2003 the messaging service returns an unknown error if the problem persists restart outlook

Posted on 2004-10-05
10
468 Views
Last Modified: 2009-12-16
Hello,
I originally had this problem with Outlook 2000,  I tried all the microsoft knowledge base solutions, and they were of no help; none of them were.  So in an atempt to solve my problem I upgraded both XP to Professional and Microsoft Office to 2003.  After, wading through install problems with each and more pressing SP2 problems it seems even tho I uninstalled 2000 and installed 2003 the data remained and I still have the same problem in the title.  All I am trying to do is save a contact; I dont think I can save anything in Outlook, and I cant get past this.  I realize this is negative, but dont reply just to wash your hands because of the XP upgrade; in fact, dont reply to wash your hands period.  I have allot experience with IT and support, and I know all the games. Oh one more time try to look in the Microsoft knowledge base if u want, but I am very sure the ans IS NOT THERE.
Oh i was not able to complete the Service packs in 2000 for some unknown reason and there were no SPs for 2003.  Also I dont remeber forwarding any email or anything i did in particular.  A possible solution to this problem may be to know all the XP services the messaging service requires.
In the title it says the error message i recieved when I tried to save a contact.  I dont do anything unusual or advanced with outlook.  Thats the problem i try to save the contact i get the message in the title of this problem sorry im tired of typing it. I'm dled the service pack, but same problem. i dont know where the outlook pst goes. I found it. I neve moved it.
0
Comment
Question by:ColdFlo
  • 4
  • 4
10 Comments
 
LVL 21

Expert Comment

by:traval
Comment Utility
Can you verify that you have taken normal troubleshooting steps listed below before we proceed?  I understand you, as an experienced IT support person not wanting useless replies to the KB, hopefully you understand my not proceeding to advanced troubleshooting before the usual suspects are eliminated:

1.  Run the Inbox Repair Tool on the PST file and see if the problem continues.
2.  Create a new PST file, set it as the default delivery point, and determine if the problem still occurs
3.  Create a new profile with a new PST file and see if the problem is reproducible.

The error sounds like PST or Profile corruption.  If so uninstalling, reinstalling, or applying service packs to Office won't affect the problem at all, either good or bad.
0
 

Author Comment

by:ColdFlo
Comment Utility
Yes I have acomplished 1 and 2, but number 3 I do not know how to create a new profile, I am doubtful that is the problem.  I truly wish someone understood the problem.  I believe my problem has to do with the messaging service itself being deactivated or a registry problem with my Outlook.
0
 

Author Comment

by:ColdFlo
Comment Utility
Aslo my comments above were not meant to challenge anyone unless u try to damage the credibility of this thread.
0
 
LVL 21

Expert Comment

by:traval
Comment Utility
I do understand the problem, I've encountered it literally hundreds of times as I did phone support for Outlook and Oultook Express for years, and this issue has absolutely nothing to do with services running or not running.  You have to run the error message thru a deobfuscator, you can't take it literally, otherwise it would be too easy.

How to create a new e-mail profile in Outlook 2003
Follow these steps to create a new e-mail profile in Outlook 2003:
1.      Click Start, and then click Control Panel.
2.      Click Switch to Classic View, and then double-click Mail.
3.      In the Mail Setup dialog box, click Show Profiles.
4.      On the General tab, click Prompt for a profile to be used, and then click Add.
5.      In the Profile Name box, type a descriptive name for the new e-mail profile, and then click OK.
6.      In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7.      Click the appropriate server type for your new e-mail account, and then click Next.
8.      Type your account information in the required boxes, and then click Next.
9.      Click Finish, and then click OK.
Note By default, both the Outlook Address Book and the personal folders (.pst) files are automatically added to each new e-mail profile, except for those e-mail profiles that are created in Microsoft Exchange Server. By default, .pst files are not added to each new e-mail profile in Exchange Server.

How to configure Outlook 2003 to start with a specific e-mail profile
Follow these steps to configure Outlook 2003 to start with a specific e-mail profile:
1.      Click Start, and then click Control Panel.
2.      Click Switch to Classic View, and then double-click Mail.
3.      On the General tab, click Always use this profile under When starting Microsoft Office Outlook, use this profile.
4.      In the Always use this profile list, click the profile that you want to use, and then click OK.

How to configure Outlook 2003 to prompt you for a specific e-mail profile
Follow these steps to configure Outlook 2003 to prompt you for a specific e-mail profile:
1.      Click Start, and then click Control Panel.
2.      Click Switch to Classic View, and then double-click Mail.
3.      In the Mail Setup dialog box, click Show Profiles.
4.      On the General tab, click Prompt for a profile to be used under When starting Microsoft Office Outlook, use this profile.
5.      Click OK.

After creating a new profile you will have no data in Outlook.  See if you can now create entries in Outlook.  If so, then import the data from your old file by clicking FILE->IMPORT&EXPORT->IMPORT FROM A FILE->PERSONAL FOLDER FILE->etc.....
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 

Author Comment

by:ColdFlo
Comment Utility
Yeah, I did all that i found it noluck same problem. changed out pst too got no ost.
0
 
LVL 21

Accepted Solution

by:
traval earned 250 total points
Comment Utility
OK, time to recap and make sure we are on the same page.  If you do not completely agree with the following statements please clarify:

1.  Your problem originally started in Outlook 2000, and you have now upgraded to Outlook 2003 and are experiencing the same problem.
2.  The problem is that you cannot create any Contract or other Outlook item.
3.  When you try to create (ie save) an item in Outlook you get this exact error message: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."
4.  You located your PST file, ran Inbox Repair Tool on it, and still get the same problem
5.  You created a new PST file and set it as the delivery point, and opened up outlook.  You see the normal default folders (inbox, contacts, calendar, etc) and they are all empty in the new PST file.  You try to create any object (contact for example) and get the same error message "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."
6.  You created a new profile which contains nothing but a new (empty) pst file in it.  You open that profile and see the completely empty outlook folders.  You try to create a contact or any other item, and get the error "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."

I just need to verify that every statement above is exactly correct, and if not exactly what is wrong.  For example, if your PST file is too large or your Deleted Items folder too full, this error can occur.  However, neither of these examples can be true if the 6 statements above are correct.  If you are not 100% absolutely sure what any question abvove means or that the steps have been completely done as above please let me know.

Do you have Anti-Virus software running on the machine, and have you attempted to disable this to see if the problem continues?  If not do so.

Do you have Outlook configured to send/receive email?  If so, can you send or receive email?  If not, what error do you get?

Continuing on, we should run Outlook in Safe Mode, which will  disable all add-ins or extensions.
1.  Click Start-->Run, type "Outlook /Safe" (w/o quotation marks)
2.  See if you get the same error, if so close Outlook and proceed with the steps below.  If no error appears, stop and let me know.
3.  Click Start->Search->All files and folders
4.  Click Tools->Folder Options->View tab
5.  Choose the option to "Show hidden files and folders" and click OK
6.  click "More Advanced Options" and make sure the following options are checked:
   *   Search System Subfolders
   *   Search Hidden files and folders
   *   Search Subfolders
6.  Search for each of the following file names, right click on the file, and change the .dat ending to .old
   *   outcmd.dat
   *   extend.dat
   *   frmcache.dat
   *   views.dat
NOTE: If you cannot rename the files, simply back them up (ie copy them) to another folder and then delete them.
Generally the files are located in the folder C:\Documents and Settings\<LogName>\Local Settings\Application Data\Microsoft\Outlook\

Now restart Outlook and try creating a contact to see if you get the same error message.
0
 

Author Comment

by:ColdFlo
Comment Utility
Ok, Traval u wont believe this but this time i read through your paragraph.  B4 i got to to your safe startup,  I started up outlook, by the way your itemization was perfect, and it asked me if i wanted to start in safe mode because it didnt startup correctly last time, which i dont think happened, but machines aren't usually wrong, but i have a great memory, and i realize this is not english i apologize. Regardless i started up made a new profile and it works now i cant believe it. Still u had the best and most info so u will recieve the points if u would like to put a line in the other ? exactly like this one i will give u the points there too.  I appreciate the safe mode info and because your laast post was so on the nose perfect i realize u are the winner.  Thank you for all your help. I have the craziest computer. I dunno it keeps making me look stupid.
0
 
LVL 21

Expert Comment

by:traval
Comment Utility
Glad to hear it's working now ColdFlo.  Thanks!
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now