Solved

URGENT!!!!!!  ARCserve r11.1 and Certance LTO CLL1600 Autoloader

Posted on 2004-10-05
5
400 Views
Last Modified: 2010-04-03
The drivers for the tape unit are installed properly and the medium changer is installed properly per W2K Server Device Manager.  However, ARCserve only sees the tape unit as being on-line.  It see the 8 slots in the autoloader, but says the device is off-line and I can't mount it or get it on-line in any way. PLEASE HELP!!!!
0
Comment
Question by:RedOakPackster
  • 3
  • 2
5 Comments
 

Author Comment

by:RedOakPackster
ID: 12228238
Wow, Computer Associates actually beat you guys to the punch.  They called me back and helped me straighten this out.  Seems you have to do the following:

1.  Stop tape Engine
2.  Stop and disable Windows Removable Storage service
3.  Run device configuration in ARCserve.

Worked like a champ!
0
 

Author Comment

by:RedOakPackster
ID: 12228244
Mods, please close whenever you are ready...
0
 
LVL 22

Accepted Solution

by:
dovidmichel earned 500 total points
ID: 12232381
Not so fast.

Go into the Windows Device Manager and under media changers disable the tape libary and then under tape drives disable the tape drives and restart the system. Those OS device drivers cause real problems for ARCserve. After the system restarts run Device Configuration again.
0
 

Author Comment

by:RedOakPackster
ID: 12236724
^ I took your advice and did that and it still works.  Thanks and enjoy the points.
0
 
LVL 22

Expert Comment

by:dovidmichel
ID: 12237911
It is the type of thing that if they are not causing a problem now they will later. It seems that sooner or later the OS drivers for the library and tape drive always cause problems for ARCserve.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lets start to have a small explanation what is VAAI(vStorage API for Array Integration ) and what are the benefits using it. VAAI is an API framework in VMware that enable some Storage tasks. It first presented in ESXi 4.1, but only after 5.x sup…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question