?
Solved

URGENT!!!!!!  ARCserve r11.1 and Certance LTO CLL1600 Autoloader

Posted on 2004-10-05
5
Medium Priority
?
403 Views
Last Modified: 2010-04-03
The drivers for the tape unit are installed properly and the medium changer is installed properly per W2K Server Device Manager.  However, ARCserve only sees the tape unit as being on-line.  It see the 8 slots in the autoloader, but says the device is off-line and I can't mount it or get it on-line in any way. PLEASE HELP!!!!
0
Comment
Question by:RedOakPackster
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 

Author Comment

by:RedOakPackster
ID: 12228238
Wow, Computer Associates actually beat you guys to the punch.  They called me back and helped me straighten this out.  Seems you have to do the following:

1.  Stop tape Engine
2.  Stop and disable Windows Removable Storage service
3.  Run device configuration in ARCserve.

Worked like a champ!
0
 

Author Comment

by:RedOakPackster
ID: 12228244
Mods, please close whenever you are ready...
0
 
LVL 22

Accepted Solution

by:
dovidmichel earned 2000 total points
ID: 12232381
Not so fast.

Go into the Windows Device Manager and under media changers disable the tape libary and then under tape drives disable the tape drives and restart the system. Those OS device drivers cause real problems for ARCserve. After the system restarts run Device Configuration again.
0
 

Author Comment

by:RedOakPackster
ID: 12236724
^ I took your advice and did that and it still works.  Thanks and enjoy the points.
0
 
LVL 22

Expert Comment

by:dovidmichel
ID: 12237911
It is the type of thing that if they are not causing a problem now they will later. It seems that sooner or later the OS drivers for the library and tape drive always cause problems for ARCserve.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses
Course of the Month9 days, 9 hours left to enroll

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question