Solved

URGENT!!!!!!  ARCserve r11.1 and Certance LTO CLL1600 Autoloader

Posted on 2004-10-05
5
399 Views
Last Modified: 2010-04-03
The drivers for the tape unit are installed properly and the medium changer is installed properly per W2K Server Device Manager.  However, ARCserve only sees the tape unit as being on-line.  It see the 8 slots in the autoloader, but says the device is off-line and I can't mount it or get it on-line in any way. PLEASE HELP!!!!
0
Comment
Question by:RedOakPackster
  • 3
  • 2
5 Comments
 

Author Comment

by:RedOakPackster
ID: 12228238
Wow, Computer Associates actually beat you guys to the punch.  They called me back and helped me straighten this out.  Seems you have to do the following:

1.  Stop tape Engine
2.  Stop and disable Windows Removable Storage service
3.  Run device configuration in ARCserve.

Worked like a champ!
0
 

Author Comment

by:RedOakPackster
ID: 12228244
Mods, please close whenever you are ready...
0
 
LVL 22

Accepted Solution

by:
dovidmichel earned 500 total points
ID: 12232381
Not so fast.

Go into the Windows Device Manager and under media changers disable the tape libary and then under tape drives disable the tape drives and restart the system. Those OS device drivers cause real problems for ARCserve. After the system restarts run Device Configuration again.
0
 

Author Comment

by:RedOakPackster
ID: 12236724
^ I took your advice and did that and it still works.  Thanks and enjoy the points.
0
 
LVL 22

Expert Comment

by:dovidmichel
ID: 12237911
It is the type of thing that if they are not causing a problem now they will later. It seems that sooner or later the OS drivers for the library and tape drive always cause problems for ARCserve.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I provide some information on storage disks which go into calculations that will help you figure out how much Input/output Operations Per Second (IOPS) your disk subsystem can deliver. To effectively size & tune up applications l…
When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question