Solved

OL2003: Unknown Error when trying to delete a citibank phish attempt

Posted on 2004-10-05
5
296 Views
Last Modified: 2010-04-08
I have a user who has received two phish attempts regarding citibank. McAfee Groupshield has cleaned the message, and announced that it was infected with Phish-BankFraud.eml virus.

The user cannot delete the message though. Whenever she tries, she gets an "Unknown Error" generated, and no other details. Nothing in the event viewer either.

I have tried OL in safe mode, but that hasn't helped. I have tried logging into her mailbox as the exchange admin account, and same thing. I have also tried accessing her mailbox with OL2002 as well.

Any ideas? She cannot delete these messages at all!

Google-fu isn't working, and I can't find anything in the KB.

Thanks,
Richard
0
Comment
Question by:rtomlin
  • 2
5 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12232274
I wonder if there is a way to remove the virus. May be the virus is working with the email as the source..

Have you attempted to clean the machine off the virus ?

How many email messages are there ?

It would have been easier if it was outlook express as you can move all the messages to a separate folder and rename the original folder so that the email gets deleted automatically ..

Can you drag and drop that message to deleted items folder ?
0
 

Author Comment

by:rtomlin
ID: 12237428
Okay, some answers:

I haven't actually run a virus scan on the client machine. Groupshield indicated that it cleaned the virus prior to delivering the message to the mailbox. I will try that. Also, she has received two messages of this nature. When I checked the logs in ExAdmin, the same email went to some others in the organization, so I will check with them to see if they are having the same problem.

And, I can't drag and drop. It won't let me!
0
 

Author Comment

by:rtomlin
ID: 12251886
Okay, well, I found I cold drag and drop to certain folders only, so what I did was to create a PST, create a folder in the PST, then drag and drop the messages to the PST. Once they were there, I removed the PST from the profile, and deleted the file. Seems to have done it.
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 12867529
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now