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Solution requested for Adobe Reader error -  Document Security has been removed, document will be closed

Posted on 2004-10-05
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Last Modified: 2012-05-05
Hi,

I have 2 pcs with me. One has Windows 2000 Server (with Service Pack 4) and the other has Windows XP Professional (with service pack 2)

Adobe Reader 6.0 being used.
Win2k pc RAM - 256MB
WinXP pc RAM - 512MB

I downloaded some pdf documents from Emule (file sharing software). These few open properly in WinXP pc but in the Win2k pc. I get the below mentioned error.

Document Security has been removed, document will be closed.

few pdfs open fine in win2k pc but a few crucial ones don't.

Please suggest a solution.

On both pcs i have Mcafee VirusScan 8 installed.

In fact on the Win2k pc i have RedHat 10 (Fedora) installed and I can view those few pdfs.

Awaiting a solution as fast as possible.

Regards,
Sagar K
sagar23nov@yahoo.com
 
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Question by:sagar23nov
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9 Comments
 
LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 12227874
Are you sure you have the same version of Adobe Reader on both system (e.g. 6.0.0, 6.0.1 or 6.0.2)? If you don't have 6.0.2, you should upgrade to that on both systems.

Do the documents that fail to open have document security applied to them? When you open them on the other system and select File>Document Properties>Security, does it list any security mechanism?
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Author Comment

by:sagar23nov
ID: 12240274
To khkremer,

Yes, I had the same version of Adobe Reader on both systems. It was 6.0.0. Today I even installed 6.0.1 over the existing adobe reader 6.0.0 on the win2k server pc. Still no use.


I had also approached the Adobe Support Forum Group and got the following answer.

Sounds like this is build in behaviour in the pdf file.
The original pdf probably had security added to it, and the person sharing it on emule has removed it, causing a javascript to come into action, closing the document.

-----
The above appears to be true as there seems to be no document security.

When I did File>Document Properties>Security, I get

Security Method: No Security
Can be opened by: All versions of Acrobat
In Document Restriction Summary i get,

allowed for Printing, Content Copying or Extraction. Content Extraction for Accessbility, Filling of Form fields.

NOT allowed for Document Assembly, Commenting, Signing, Creation of Template Pages, Submitting forms.

PLEASE HELP ME.

I forgot the name of the software which is used to create pdf. Maybe I could open the problematic pdf using that and then apply the security and HOPEFULLY open it without any problems. What do you think?

Thanks in advance.

Sagar
sagar23nov@yahoo.com

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Accepted Solution

by:
Karl Heinz Kremer earned 125 total points
ID: 12240812
The package to create PDFs is Adobe Acrobat (there are others, but this is the package from Adobe). With the full version of Acrobat, you would be able to just remove the JavaScript from the document (if that's really the reason for the problems, which I doubt).

You can try to remove one plug-in after the other to see if you can open the document. The plug-ins are stored in C:\Program Files\Adobe\Acrobat 6.0\Reader\plug_ins
You can disable them by just renaming them so that they no longer have the .api extension (make sure your NT exporer displays file extensions). I would start with the EScript.api file, this is the JavaScript interpreter. So if the problem is related to JS, it should go away after you disable this plug-in.
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Author Comment

by:sagar23nov
ID: 12248582
I shall try as you suggested and let you know.

Meanwhile I could open the problem pdf via IE6.0.

But nothing beats viewing it via Adobe Reader.

Hope the soln which is OUT THERE comes near me.

Bye,
Sagar
sagar23nov@yahoo.com
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Expert Comment

by:Fahim-M
ID: 13192827
Use an older version of adobe acrobat - www.oldversion.com
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Expert Comment

by:thanawee
ID: 14185922
I try with Acrobat version 7 Pro with the same error message.

It don't work.

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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 14187381
thanawee, please don't post in old questions. If you have a problem, open a new question.
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