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"Clip Art on Office online" is missing

Posted on 2004-10-05
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Last Modified: 2011-10-03
When I try to insert clip art on a particular workstation running Office 2003 Pro it used to have an option on the bottom right corner of the screen called "Clip Art on Office online".  Now that option is missing.  Also when I go into the Microsoft Clip Organizer the "Clips Online" button is greyed out.  It is working fine from other workstations on our network.  Does anyone have some ideas on how to get this going again?
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Question by:Thaaron
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by:Asta Cu
ID: 12228384
Have you checked here for updates as well as downloading any available clipart for your environment to see if this helps?
http://office.microsoft.com/en-us/officeupdate/default.aspx
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by:Asta Cu
Asta Cu earned 100 total points
ID: 12228443
I did have one issue with inserting clipart after upgrading, found this helplful and "may" apply to you as well.
You cannot insert clip art in an Office 2003 document object
http://support.microsoft.com/default.aspx?scid=kb;en-us;832927
How to redirect Clip Organizer file paths for a roaming profile in Office 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;834603

Prior to all this, tried the Repair option for Office XP.
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by:Thaaron
ID: 12228993
All updates are installed.  I referenced the KB's you mentioned but they did not seem to help either.  I'll try the repair option next.
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by:Asta Cu
ID: 12231057
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by:Asta Cu
ID: 12231064
At one point, after upgrading XP to SP2, had some related problems and it was "pop up" blocker related, so this may apply to you as well:
http://support.microsoft.com/default.aspx?scid=kb;en-us;883972&Product=off2003
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Author Comment

by:Thaaron
ID: 12232564
I tried the re-install and disabling the pop up blocker, but still no dice.  At this point I think I may need to try completey uninstalling, the re-installing Office.  I'd like to find a more elegant solution if possible.
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by:Asta Cu
ID: 12232800
If you're not in an urgent time-based situation, wait, others may have remedies.
Asta
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by:Thaaron
ID: 12253661
I'll most likely remove and re-install tomorrow.  Any last minute ideas?
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by:Asta Cu
ID: 12253724
More than one User account on that system?  
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by:Asta Cu
ID: 12253755
Don't give up yet, sent this link to one of top Office Experts, perhaps he can help.
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Accepted Solution

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byundt earned 400 total points
ID: 12254005
I hate waiting for the web-based on-line help, so I have turned that feature off. As a result, I lost access to the on-line clip art feature.

To restore it in Excel 2003, I just did the following:
1) Open the Help...Microsoft Excel Help menu item
2) In the resulting task pane, choose "Online content settings" (at the bottom of the list in middle of task pane)
3) Choose "Online content" tab
4) Check the boxes for and under "Show content and links from Microsoft Office Online"
5) Close Excel, then restart it
6) You can now access the online clip art using the "Insert clip art" icon on the Drawing toolbar, or using the Insert...Picture...Clip Art menu item. The "Clip Art on Office Online" icon now appears at the bottom of the resulting task pane

Brad
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by:Asta Cu
ID: 12254118
Thank you, Brad.  Hopeful your information is it!
":0) Asta
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Author Comment

by:Thaaron
ID: 12254530
That did it, thanks Brad!

I'm going to split the points as follows:

400 to Brad for the correct answer
100 to astaec for his troubleshooting efforts.
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Author Comment

by:Thaaron
ID: 12254548
I went a little too quickly and did not split the points.  Moderator, can you please split them as defined above?

Thanks.
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Expert Comment

by:Asta Cu
ID: 12254554
That's OK, Thaaron, I'm happy Brad could help you resolve the issue.
":0) Asta
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Expert Comment

by:Asta Cu
ID: 12254794
Points are not that important, really.  Can't buy bread with it (smiling).

But if you feel that I added value to your process here, you can always use the "feedback" link next to one of my questions to let me know.

Bottom line, I'm happy that you are.

Asta
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Expert Comment

by:byundt
ID: 12255420
Thaaron,
Asta may have been reluctant to reopen the question for a proper point split, but I'm not.

I would have never tried answering the question without Asta's specific request.
Brad
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by:Asta Cu
ID: 12259886
Brad, you're very thoughtful, and responsive.  Please let it stand, feels 100% perfect as is.  Thanks for coming here and finding "THE" solution and posting it.  All good.  ":0) Asta
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by:Asta Cu
ID: 12270948
Thank you.
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