Trojan removal "downloader.keenval.O"

OS: Windows ME

AVG anti-virus has identified "downloader.keenval.O" as being present on one of my co-worker's home machines, but will not remove it.

Apparently she picked it up from Kazaa....this is a new variation of the popular trojan, and there is little documentation on it.

AdAware/S&D Spybot don't even see it.

Sorry for those of you looking for cheap/cheesy points.  This one requires real work...I already Googled it.

All I can find are posts from people looking to get rid of it.  I have an email into GrisSoft, but have not heard back from them.

Oh yeah...just in case any Lounge Lizards see this post...fdisk and format are NOT an option.

 

LVL 4
HeadIdiotAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
SheharyaarSaahilConnect With a Mentor Commented:
>> AVG anti-virus has identified "downloader.keenval.O" as being present on one of my co-worker's home machines, but will not remove it.

AVG does such things..... when the infected files are being in used or u dont have permissions,,,, but the OS here is WinME,,, it cannot be a permission problem coz no NTFS drive !!

So the first case... files are in use... and to cure it, u can try running AVG in safemode,,, and remember to disabe ur system restore before cleaning the system !!

Also consider running Disk Cleanup on ur hard drive to delete all temp and temp internet files !!
reboot back in normal mode to check if any progress or not ??
0
 
HeadIdiotAuthor Commented:
I'll hve her check it and will post again tomorrow.
Thanks.
0
 
visualcoatCommented:
go to www.avast.com and download a copy of there home eddition AV. Avast AV software alows you to do a scan before boot-up which can clean infected active files. You might have to run the scan 2 time but it will most likely clean your trojan.

http://www.avast.com/eng/down_home.html
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.