Unable to delete old messages from Exchange 5.5 private information store.
Posted on 2004-10-05
Exchange 5.5 (Build 2653.23 SP 4) on NT4 SP 6.
The setup of our e-mail system is all users store their e-mails locally on their workstation in a .pst file.
Yesterday I noticed that for some reason messages were staying on the private information store for some users.
I have 15 users with more than a 1000 messages still in the store, and some with over 10,000 messages.
This is not the case with the other 20-30 users, it seems that not all the e-mail after delivery to the users .pst files is being deleted.
I have been reading on using the mailbox cleanup tool, unfortunetly the button is grayed out when I look under the tools menu when I have a user selected. I have read about the Mailbox Manager, but I can not seem to find it anywhere. I see that it is refrenced with SP3 which we have already installed.
So my question is "How do I get rid of the old e-mail being stored" which leads maybe to a program like Mailbox Manager, which I will then need a valid link to download it from.