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R5 user is not promped when deleting from the Sent View

Posted on 2004-10-06
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Last Modified: 2013-12-18
R5 user is not prompted "You are about to delete the selected document(s) from the Sent View. This action will delete the selected document(s) from all folders they belong to". Etc..
Problem just started happening. The steps I have already completed:

Repaired corrupted view
Replaced R5 Design
Reinstalled Lotus Notes

Any help would be greatly appreciated!
cj sling
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Question by:cjsling
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19 Comments
 
LVL 15

Expert Comment

by:Bozzie4
Comment Utility
Look in his user preferences :

Open mail, choose Tools/Preferences, and see what it says there for "Deletions"

cheers,

Tom
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Author Comment

by:cjsling
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I have checked the prefrences throughly and found nothting related to deleting from the Sent View.
Under the "trash" is always during database close

Let me know if there is something specific I have missed.

Thank for your response.
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Author Comment

by:cjsling
Comment Utility
Tom,
I just wanted to add, I check the pref under mail and there is no setting for deletions.

Thanks
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LVL 19

Expert Comment

by:madheeswar
Comment Utility
refresh/replace the design.
And compact the database.
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LVL 15

Expert Comment

by:Bozzie4
Comment Utility
It's a notes.ini setting.

Look in the user's notes.ini for:
DeleteFromSent

Delete this line, or set it to 0
(DeleteFromSent=0)

cheers,

Tom
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LVL 15

Expert Comment

by:Bozzie4
Comment Utility
To clarify : this is set (in R5) permanently by the script in QueryDocumentDelete.  I can't remember a way to set it back through the user interface, so you'll just have to change it manually.

cheers,

Tom
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Author Comment

by:cjsling
Comment Utility
I am unable to locate that line. I also checked my notes.ini and unable to locate.
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LVL 14

Expert Comment

by:p_partha
Comment Utility
Add a line in the notes.ini with
DeleteFromSent=0

and also check the database script event (query document delete to see whether there are any changes)

Partha
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Author Comment

by:cjsling
Comment Utility
Partha, Is that something that needs to check on the server?  I am not farmilar with checking queries.
Thanks again for the help.
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LVL 14

Expert Comment

by:p_partha
Comment Utility
Did u add the line in the notes.ini with DeleteFromSent=0

Partha
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Author Comment

by:cjsling
Comment Utility
Not yet. Waiting for user call back. Thanks and I will let you know.
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Author Comment

by:cjsling
Comment Utility
I added line to notes.ini but it did not work.
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LVL 14

Assisted Solution

by:p_partha
p_partha earned 250 total points
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Can u open the user's inbox. If yes then go to designer, open his/her inbox, click on resources--> other--> database script, see whether there is anything in querydocumentdelete, if nothing is there, then refresh the design with the template you have

Partha
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Author Comment

by:cjsling
Comment Utility
I open user's mail file in my lotus notes, opened designer, went to the querydocumentdelete, not much was there (compared to mine) so I refreshed design with my local template and no luck.
I rechecked and there was still not much in the querydocumentdelete.
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LVL 15

Expert Comment

by:Bozzie4
Comment Utility
Then see if the querydocumentdelete is not marked as "Prohibit refresh design to modify".  

Tom
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Author Comment

by:cjsling
Comment Utility
I will be unable to check this until Monday. Thanks
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Author Comment

by:cjsling
Comment Utility
I was unable to find the setting "Prohibit refresh ....."
Can you direct me?

cj
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LVL 15

Accepted Solution

by:
Bozzie4 earned 250 total points
Comment Utility
It's in the design view for the database resources (where the elements are listed, do not open the Database script), see if the Database script has the Prohibit refresh design... is active.
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Author Comment

by:cjsling
Comment Utility
Yes it is checked to Prohibit.
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