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SMTP service stops with no reason or messages in logs. Restart and it stops seconds later.  Exchange 2003 / SBS2003.

Posted on 2004-10-06
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Last Modified: 2008-01-09
I have a 2003 SBS Server running Exchange 2003. It has been fine for a year, but yesterday the SMTP service just stops. I restarted it and it would stop an hour later.

Today, when I restart the service, it starts and 1-3 seconds later it stops.

There is no info in the logs regarding this. Plenty of hd space on the server.

When I restart SMTP and it then immediately stops, the only 3 entries in the event log are:
SMTP service has been started, initializing queues.  ID 332
SMTP service instance 1 has been started.   ID 334
OMA Categorizer succesfully initialized.  ID 10302

That's it.
Any ideas?
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Question by:InfoSysNetworks
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LVL 104

Accepted Solution

by:
Sembee earned 1000 total points
ID: 12243319
Have you installed SP1 for Exchange? That will correct a lot of problems.

Simon.
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Author Comment

by:InfoSysNetworks
ID: 12311554
The SMTP service kept stopping on this 2003SBS. There were no entries in the log stating that the service has stopped. I could see the entry when I started it back up.

It got to a point where the service would stop and when I restarted it, it immediately stopped again.

Users were able to connect to Exchange via Outlook, but they were not getting any mail and their mail they were sending was sitting in their Outbox.

I upgraded to SP1 for Exchange and that did not resolve the problem. I did notice that in the system log, there were multiple entries stating:

Source: Service Control Manager
Type: Error
Event ID: 7034
Description:
The Simple Mail Transport Protocol (SMTP) service terminated unexpectedly. It has done this x time(s).

I found a KB article 827214:
http://support.microsoft.com/default.aspx?scid=kb;en-us;827214 titled:
The Inetinfo.exe process repeatedly crashes and restarts, and "Event ID 7031" and "Event ID 7034" error events are repeatedly logged in the system log in Windows Server 2003

I downloaded the fix and that seemed to take care of the problem.
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Author Comment

by:InfoSysNetworks
ID: 12311567
Well Simon, since you were the only one to respond, I'll give you the points.
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LVL 104

Expert Comment

by:Sembee
ID: 12312366
Cheers for the points.
If you had mentioned the inetinfo errors then I probably would have pointed you to one of two articles that refer to inetinfo problems - and the one you used is one of them.

Good to know you got it fixed.

Simon .
0
 

Author Comment

by:InfoSysNetworks
ID: 12312854
It was interesting that the Inetinfo errors did not show up until I loaded Exchange SP1.
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