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runtime error 55 file already opened

User access network via office VPN. User was sending email via IE web browser, application locked up, kicked her out of VPN. Now when she open VPN application she gets error "runtime Error 55 File is already opened".
Windows 98, IE 6.
Already tried the following:
Uninstalling / Reinstalling VPN application.
Repaired IE6.

Any help would be greatly appreciated.
cj sling

Dang123

Have you tried rebooting the VPN server?

cjsling

ASKER

I do not have access to the server. There are over 1000 people who connect and this person is the only one having a problem.

Thanks for your response.

JohnBPrice

You might be able to use Computer Management, connect to the file server, find what files she has marked as open, and manually close them.

cjsling

ASKER

She is a work at home user. She is not attached to a file server. She is using Windows 98 DUN to the office VPN

sgayatri

Can you flush the user and create a new one?

cjsling

ASKER

No.
The user isn't even toching the VPN servers yet. The VPN application doesn't even launch within windows and the runtime error occurs.

ASKER CERTIFIED SOLUTION

JohnBPrice

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cjsling

ASKER

Thanks for the suggestions. Unfortunately she has no dial up capablity so she is kind of stuck in mud.
I like the idea of virus scanner possibly causing the problem, it didn't occur to me. I will have her disable all start up items and see what happens.
Thanks again let me know if you think of anything else.

cjsling

ASKER

JohnBPrice, Thanks for all the suggestions. I ended up resolving the problem doing the following:
Boot in safe mode
Deinstall software
Delete folder from \program file\sub directory
restart computer
Reinstall Software

Thanks again for your help.