Dickdole
asked on
Outlook address book - missing MANY entries
One of my users is running Outlook 2000 on Windows 98. She has Internet Mail, Microsoft Mail, Personal Folders & Outlook Address book listed under services. She recently had issues when trying to add contacts through the Address Book. She got an error message saying to use the contacts module to make her entry. She only had a few actual contatcs listed in her Contacts folder, but when I opened the Address Book, she had over 500 entries. I noticed her Outlook Address Book properties had two "Contacts: Personal Folders" listed. I removed both of the contacts and then removed & reinsinstalled the Outlook address book. Now all her contacts are gone except for the few that remain in the contacts folder. I have no idea where they could have gone. She had multiple *.pst files on her PC. I opened them all up and they only had a few contacts in the contatcts folder. She also had Microsoft Small Business Tools installed. I am not familiar with this at all, but it does have a drop down menu in Outlook...one of the option is update contacts from customer manager & the other is seperate contacts from customer manager. I have no idea if my contatcs would be stored in there somehow...
She also has duplicate folders in her Outlook, that is another issue probably worth mentioning. They cannot be removed...looks like I'll have to do that registry hack to get rid of them.
Thanks!
She also has duplicate folders in her Outlook, that is another issue probably worth mentioning. They cannot be removed...looks like I'll have to do that registry hack to get rid of them.
Thanks!
To see the Personal Address Book click TOOLS->SERVICES and the click ADD and choose PERSONAL ADDRESS BOOK and browse to her PAB file. Then restart Outlook and see if the PAB contacts are there now.
PS with the other issue you described, it might be best to:
1. Create a new profile with a new, empty PST file
2. Import the contents of her other PST files, choosing option to ignore duplicates
3. Add the PAB as mentioned above
4. Make sure OAB is in the services too
Then try it.
1. Create a new profile with a new, empty PST file
2. Import the contents of her other PST files, choosing option to ignore duplicates
3. Add the PAB as mentioned above
4. Make sure OAB is in the services too
Then try it.
ASKER
She never had a PAB setup, but I did try your methods...still no luck.
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ASKER
Thanks for the tip...I found them earlier today and you were right on the money. The "missing" contacts were actually in a subfolder that the user created. This user had several PST's and 100's of folders that they created. One of the subfolders did contain a contatcs folder...and this was where they were all kept.