Outlook address book - missing MANY entries
Posted on 2004-10-06
One of my users is running Outlook 2000 on Windows 98. She has Internet Mail, Microsoft Mail, Personal Folders & Outlook Address book listed under services. She recently had issues when trying to add contacts through the Address Book. She got an error message saying to use the contacts module to make her entry. She only had a few actual contatcs listed in her Contacts folder, but when I opened the Address Book, she had over 500 entries. I noticed her Outlook Address Book properties had two "Contacts: Personal Folders" listed. I removed both of the contacts and then removed & reinsinstalled the Outlook address book. Now all her contacts are gone except for the few that remain in the contacts folder. I have no idea where they could have gone. She had multiple *.pst files on her PC. I opened them all up and they only had a few contacts in the contatcts folder. She also had Microsoft Small Business Tools installed. I am not familiar with this at all, but it does have a drop down menu in Outlook...one of the option is update contacts from customer manager & the other is seperate contacts from customer manager. I have no idea if my contatcs would be stored in there somehow...
She also has duplicate folders in her Outlook, that is another issue probably worth mentioning. They cannot be removed...looks like I'll have to do that registry hack to get rid of them.