Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Outlook 2003 Two Contact List Shown  - Cannot Resolve w/ Traditional Fix

Posted on 2004-10-06
2
2,178 Views
Last Modified: 2008-01-09
Thanks again for the help in advance.

Ran into a problem where a user in Outlook 2003 had a contact list that showed up on the left bar jsut fine.  However, when they went to send an email, they would not have a contact list available to them when clicking on "To" in the email itself.

I ran through the fix.  The same fix that is outlined here:

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20979967.html?query=contacts+there+but+none+listed+in+outlook+address+book&clearTAFilter=true

All is great now, but we have two contact list entries listed under "Show Names From The" pulldown menu.  One contact is blank and the other is legit.  I have seen this before and ran the fix that i knew of which is also outlined here:

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21139545.html?query=two+contact+list+showing+in+outlook+address+book&clearTAFilter=true

Even if i remove all the entries including the main Outlook Address Book entry, the lists all still remain under "Show Names From the".  I wasn't sure that is even possible since the user is running Oulook for POP mail.  No global address book would be there.  However, for some reason......all the lists ( 2 Contact List, Personal address book) still remain.  

Any ideas or where to start?

Thanks again for your help....

Christopher Nelson





0
Comment
Question by:Hexzero1
2 Comments
 
LVL 4

Accepted Solution

by:
internetsavant earned 250 total points
ID: 12242583
just go to Control Panel and remove that profile.  
Readd the profile with the same configurations as before but only add the data file, Outlook Address Book.  
Open Outlook and open your Address Book
Select Tools >> Options
Make sure that "keep addresses in" has "Contacts" selected - this only becomes available with Outlook Address Book installed
Click OK
Close out of the Address Book and exit out of Outlook.  Wait for Outlook to completely close (monitor processes in Task Manager if you have to) and reopen the program

From here, you should have your 1 contact entry which contains all of your "Contacts" from your Folder List
0
 

Author Comment

by:Hexzero1
ID: 12318752
Thanks...turned out to be a corrupted mail profile that needed to be recreated.  A reboot was required instead of just an outlook restart.  
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows 10 gone bad 19 132
MAC Laptop - No Boot Loader 5 117
Inventory equipment in the office 7 125
Windows 8.1 HP issues 11 43
#Citrix #POC #XenDesktop #vCenter #VMware #ESX
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question