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Seagate tapes drives dissapearing in windows 2003

Posted on 2004-10-06
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Last Modified: 2010-04-26
Boot and sytem drive are on IDE 1 as master

Two tape drives are on IDE2 as master and slave

Twice now communication has been lost with the tape drives and they dissapear from the device manager and the backup exec no longer works.  The error in the event log refers to losing communication

What can I do to stop this occuring
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Question by:jimcrint
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Accepted Solution

by:
Sylvia_shipley earned 125 total points
ID: 12242137
Try removing one of the tape drives to see if this solves your problem.  Also check to see there are any hardware conflicts using device manager.  Also check the cable to make sure it is secure.
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LVL 1

Author Comment

by:jimcrint
ID: 12242169
Will try the first and last solutions at lunch time when I go out there

Can not check for conflicts as the tape drives do not appear in the device manager and there is no problems with the IDE channels

Note:  restarting the server fixed it last week but a few days later it did it again, hence i am here now
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LVL 13

Assisted Solution

by:masterbaker
masterbaker earned 125 total points
ID: 12245201
I had the same problem at a customer site about a month ago.  Turns out the drive went bad.  We replaced it and it has worked ever since.  Hopefully your drives are under warranty like their's was!

Jeff
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LVL 1

Author Comment

by:jimcrint
ID: 12245366
They are out of warranty but one of them has been giving errors for a while and we reduced the backup to one drive but both are still on the channell

I have removed the bad one.  Unfortunately is is the primary and i have jsut left the other as secondary as i couldnt get into it to change the jumpers, hopefully that wont matter.

Currently the computer can see the drive that is in so i will see if it drops it or not in the next few days
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LVL 1

Author Comment

by:jimcrint
ID: 12451060
Gave up and moved to a SCSI DLT tape, been in a week and working fine.  Thanks for your help
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