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Tape drive off line

Posted on 2004-10-07
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Last Modified: 2010-04-25
We have server running small business server with a tape backup device attached through a scussi board. The device is showing as being offline and the backup software (Arcserve) cannot find the device to do the backup. Do I need to remove the device by deleting in device manager and allowing the system to find it at start up. If so what preparation steps should I take?
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Question by:JoeBo747
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BobSassafrass earned 500 total points
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well first off i have no idea what kind of experience you have so i mgiht sound like im talking to a child, sorry. was the system installed with the SCSI card and tape drive? if so make sure the tape drive is turned on and connected to the computer. on the back of the tapedrive there should be an optionto set a number 0-12 i think make sure something is selected and that if you have any other SCSI, pronouces scussi, devices that they arent interfering with that number. make sure the data cable is plugged in along with the power for the drive. if you can see the device in device manager then it is there, but you might want to right click on the computer name at the top of the device manager and click scan computer for hardware cahnges to ensure that it is detected. if you do not see the tape drive or the SCSI card in the device manager somewhere it could be the SCSI card. take the SCSI card out and then put it back in to ensure it is installed properly. if all that seems to be working try clicking start going to administrative tools and tape drive manager i beleive. see if that tape drive is detecting in there. if so there could be a configuration problem with arcserve. hope i could help.
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by:JoeBo747
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Thanks for your contribution I am not really familiar with SCSI (scussi) devices. I will check out your suggestions.
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by:BobSassafrass
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well thanks! im not really sure if all that helped you that much but i hope it did! id be glad to help with anything else. thanks again
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