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Citrix Losing Mail settings

Posted on 2004-10-07
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Last Modified: 2010-04-19
I have a user that keeps losing their mail settings and their networked map drives. This user is on Windows XP pro and I am wondering if the policy is conflicting somewhere.  We are using roaming profiles which are stored on another server.  Does anybody know where the actual mail account settings are stored? Any help would be greatly appreciated. Thanks in advance.
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Question by:rolltide_bama
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seb_acker earned 2000 total points
ID: 12249472
Hello !
the mail accounts should be located on the profile.
IF i'm not too tired, i think i can say you will find the outlook profiles under HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging SubSystem\Profiles.
Have you looked if the users profiles are taken from the roaming location ? Perhaps you have a network problem when your users logs on ?

If your messaging accounts are created by launching an prf file (office profile file, created by office ressource kit), you should take care not to launch it when it was already launched for this user. Typically, you do this in the usrlogn script on the citrx server (usrlogn1.cmd) :

Example from my script :

Rem Recuperation de la valeur de la cle "DefaultProfile" pour la messagerie OUTLOOK
      ACRegL %TEMP%\MyKey.Cmd PATHDOC "HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging SubSystem\Profiles" "DefaultProfile" " "
      If ErrorLevel 1 Goto majoutlook
      

Rem Initilisation de la variable d'environnement PATHDOC
      call %TEMP%\MyKey.cmd
      del %TEMp%\Mykey.cmd

Rem Test de correspondance avec OutlookXPTS
      if /i "%PATHDOC%"=="OutlookXPTS" goto FIN
      goto FIN

:majoutlook
start c:\exploit\outlookxpts.prf
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LVL 13

Expert Comment

by:seb_acker
ID: 12411741
Hello. thanks for the points.
What was exactly your problem, finally ?
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