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Pop-up Box whenever email is recieved

Posted on 2004-10-07
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Last Modified: 2013-11-28
On a small file share network consisting of 6 machines. When ever an email is recieved an annoying pop-up box appears requesting a username and password. The user name and password are already entered so that when you press ok it may pop up several times. All machines are Win Xp. software is Outlook 2000.
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Question by:raymondsegrest
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Author Comment

by:raymondsegrest
ID: 12251072
Additional Info:
Box that pops up is "Enter Network Password" This is intermittant and occurs on all machines. The box has three entries as follows:
name of the mail server: mail.mailserver.org
email address of user of that machine: ray@mailserver.org
Password: ******

Thanks Ray
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Author Comment

by:raymondsegrest
ID: 12253020
More Info:
Tech Support at the email server location suggested the following and this has been done. I am beginning to think this is a server problem.

1.Start with changing the password for that pop.
2.If it is a POP account make sure they are using the entire email address as the username........username@domain.com
3.Have them try port 25 & 26
4.Double check their firewall settings
& finally try deleting the POP account & readding it in both outlook & cpanel
Support
 All done no progress.

Ray
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Expert Comment

by:xp310
ID: 12254270
Ray,

I'd love to know the answer to this one as well.  I have the same issue.  Mine can go for days and work perfectly, but every once and a while, I get the same popup.  Mine seems to be happening at night.  My cable provider (Comcast) had not answers for me.  Nor did they even seem to care.

I'd be interested to know though.

Jay
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Accepted Solution

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Vahik earned 500 total points
ID: 12260238
ray this is not a real solution but since it happens to all ur clients and u have done almost
everything possible then why dont u do this.go to another location(lets say ur house)with
an internet connection and the same outlook version and connect to ur pop account and see if u have any problem.If you have the same problem then it is an account issue(user name password)or ur isp sucks.if not then maybe something wrong with ur router\cable modem (since it happens to all users as u mentioned) that is provided to you by ur ISP.
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Author Comment

by:raymondsegrest
ID: 12263276
I went back on site this morning and increased the timout  under the advanced setting for a couple of the accounts. When I called this afternoon the accounts I had changed had no problems today, but this is an intermittant gig to start with so I'm going to give it a few days.
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