Outlook Express hangs when opeining NEW email...
I've got a client running Win2000 Terminal Services. He remotes in from out of state to pick up his email via Outlook Express. I've run through the same process from other locations and here's the rub:
Everything in Outlook Express functions fine, except the In Box or New Mail icons. Whenever you try to open either of these, by any means, the hour-glass comes up and the system locks. It does not even time out. In order to rescue the session you have to click the Windows close ("X") icon and go through the "This program is not responding" prompt.
He is using "orderboy" and "infomen" for his mail service and I have checked all of thew settings to confirm that they are correct (as far as I can tell).
This leaves him with no new email an me with an unhappy client in Florida.
Anyone seen this one before? (This is specifically not the "Outlook 2000 Hangs" problem that I used to host the patch/fix for).
Everything in Outlook Express functions fine, except the In Box or New Mail icons. Whenever you try to open either of these, by any means, the hour-glass comes up and the system locks. It does not even time out. In order to rescue the session you have to click the Windows close ("X") icon and go through the "This program is not responding" prompt.
He is using "orderboy" and "infomen" for his mail service and I have checked all of thew settings to confirm that they are correct (as far as I can tell).
This leaves him with no new email an me with an unhappy client in Florida.
Anyone seen this one before? (This is specifically not the "Outlook 2000 Hangs" problem that I used to host the patch/fix for).
SOLUTION
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ASKER
No, I created two duplicate accounts and they hang as well.
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ASKER
Yea, the problem did occur remotely as well as locally. After running the above procedures, to no avail, we dropped the bomb.
We ended up doing a reinstall of IE with OE included. Problem solved but not exactly elegantly.
Thanks everybody. Chalk this one down to a cost effective solution for a client that needed to be up and running NOW.
Thanks again. I'm gonna spread out the points.
We ended up doing a reinstall of IE with OE included. Problem solved but not exactly elegantly.
Thanks everybody. Chalk this one down to a cost effective solution for a client that needed to be up and running NOW.
Thanks again. I'm gonna spread out the points.
ASKER
I'll try recreating the account though. Worth a shot.