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Two Exchange 2003 Servers in one Environment and cannot take one down

Posted on 2004-10-07
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Last Modified: 2008-02-01
Ok guys new problem for the Exchange newbie here.
I will run you through the whole scenario to give you a good look at what is going on.
We had a box called EXG2000 with an IP of 10.114.0.15 and it was located at our business office data center.
We wanted to upgrade cause the box was old and we needed a mail server here at the Hospital cause this is where i connection from Sprint comes in anyway. Then the hospital connects to the business office and the business office has no incoming line other than the one that runs through the hospital(I just started here a month ago and have no idea why it was set up the way it was)
Anyway on to the point. I took the new box i bought and named it EXG2003 with an IP of 10.1.20.2
I installed Exchange 2003 and migrated everyones mailbox and public folders over to the new server(exg2003)
Now for some reason if i take down the EXG2000 box outlook looses connectivity with the EXG2003 exchange server completely. I dont have one set up as a front end server or anything.
It is almost like the EXG2003 box is using EXG2000 as some sort of gateway or has some sort of dependancy. I have tried everything to fix the problem. I stop every Exchange service on the EXG2000 box and mail still works fine with EXG2003.
It is only when i reboot or shut down EXG2000 that we loose connectivity to the EXG2003 box.
Also one thing i observed is this. In the Exchange System Manager when i look under the EXG2000 Protocols the imap and the smtp servers they have like a white circle. It isnt a red X or anything showing they are not running.
I am in desperate need of help as our mail has been up and down the last 3 days and that is hard to swallow for a Hospital CEO. He isnt a happy camper.
Also just another note when i try to uninstall the EXG2000 Exchange installation it wont let me and it gives me an error saying that i have mailboxes still using the mailbox store but i look and there isnt any mailboxes in there.
This is baffeling me. Please Help !!!
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Question by:jjeffords
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16 Comments
 
LVL 71

Expert Comment

by:Chris Dent
ID: 12252252

It is using the first as a Gateway, one of those First Server in Site things.

Go to Exchange System Manager, and head into the Routing Groups section, there should be a right click option there to set your new server as the Master.

If you have no luck finding it post back and I'll find more exact details.
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LVL 71

Expert Comment

by:Chris Dent
ID: 12252266
Ahh this is better, here's the full Microsoft article describing removal of the First Server in the Administrative Group:

http://support.microsoft.com/default.aspx?kbid=822931

HTH
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LVL 104

Expert Comment

by:Sembee
ID: 12252283
Follow this article from Microsoft carefully.
http://support.microsoft.com/default.aspx?kbid=307917

It goes through all the steps that you need to follow in order to remove the first Exchange server. If you haven't migrated and removed all of the public and system folders then the Outlook clients will still be relying on the existing server.

Simon.
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Author Comment

by:jjeffords
ID: 12253389
I have moved all of them and have even checked the status to see and it shows them all on exg2003
But when i try to access the exg2000 box it says cannot open public folder and an error.
The only mailboxes that show up at all in the mailbox store for exg2000 is t he system attendant
How can i manually get rid of it?
I cant seem to get anything to work. Is there a way to manually uninstall exchange to get rid of everything?

I have been through both checklists from the articles you guys have posted but to no avail.
Even after completing and recompleting the steps i still get the same errors and when i take down the exg2000 the exg2003 stop communicating
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LVL 71

Expert Comment

by:Chris Dent
ID: 12253497

Any chance you could post the Event log errors after it's stopped working?
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Author Comment

by:jjeffords
ID: 12253545
At this point i would almost be willing to let someone dial in  lol
The server is rebooting  lol
Give me a min and ill post
Do you have any type of IM service? Like AIM?
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LVL 71

Expert Comment

by:Chris Dent
ID: 12253606

I don't at the moment, but I can probably install one if it's not going too well.
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Author Comment

by:jjeffords
ID: 12253650
Well this is a hospital and unfortunately i have no help
And honestly i dont know where to go from here
I wish i could just do a forced uninstall
Ill try some more and let you know what i find
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LVL 71

Expert Comment

by:Chris Dent
ID: 12253685

I'll post an address that can be used in IM for 20 minutes, not too keen on posting it permanently ;)

Then if you need to you can jump on there.
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Author Comment

by:jjeffords
ID: 12253730
I understand
Im willing to send you some $$ through paypal if you help me get this straight !
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LVL 71

Expert Comment

by:Chris Dent
ID: 12253752

oops... clearly in need of my dinner, address is in my profile, so you should be able to see it by clicking on my name.

Payment however is not something I'm after ;)
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Author Comment

by:jjeffords
ID: 12253785
Hey all i see is your email addy
Not an IM
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LVL 71

Expert Comment

by:Chris Dent
ID: 12253806

Hmm I use MSN Messenger, that uses e-mail addresses as the contact name. Never used AIM though so no idea what that one uses. Drop me a mail anyway, can go from there.
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Author Comment

by:jjeffords
ID: 12253827
Ok thanks
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Author Comment

by:jjeffords
ID: 12253945
I had your email addy and then my server crapped out again  lol
Could you repost one more time. I have an email waiting but no addy  lol
Thanks
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LVL 71

Accepted Solution

by:
Chris Dent earned 2000 total points
ID: 12253953
Done.
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