Solved

Bizarre Key behavior

Posted on 2004-10-07
3
170 Views
Last Modified: 2010-04-08
On one of our Outlook 2003 clients, when the user enters any text, then presses the lower-case "j" key,it erases all previous text.

Also, when she receives e-mails, some of the letters are missing, particularly "v".

Any ideas ??
Doesn't happen for anyone else.

Thanks,
JK
0
Comment
Question by:JaffaKREE
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12253304
JK.

Does the behavior of letter 'j' , same in all applications like Word, Notepad or only in outlook ?

Does v appear in other applications fine ?

Can you send an email in different formats , Rich text , Plain text and HTML and check if the letter v is missing or only if it comes from a specific or all users ?

May be there could be something corrupted in that specific outlook profile and that you would have to recreate it .

SR
0
 
LVL 6

Author Comment

by:JaffaKREE
ID: 12253370
The only format that seems to work is HTML.  The others all exhibit this behavior.

This only occurs in the Outlook client, not in any other Office applications, or notepad.

Thanks for the help.  Such a strange problem.



0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 12253465
take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again

Import all the necessary data and check if it would be fine
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question