Solved

Bizarre Key behavior

Posted on 2004-10-07
3
167 Views
Last Modified: 2010-04-08
On one of our Outlook 2003 clients, when the user enters any text, then presses the lower-case "j" key,it erases all previous text.

Also, when she receives e-mails, some of the letters are missing, particularly "v".

Any ideas ??
Doesn't happen for anyone else.

Thanks,
JK
0
Comment
Question by:JaffaKREE
  • 2
3 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 12253304
JK.

Does the behavior of letter 'j' , same in all applications like Word, Notepad or only in outlook ?

Does v appear in other applications fine ?

Can you send an email in different formats , Rich text , Plain text and HTML and check if the letter v is missing or only if it comes from a specific or all users ?

May be there could be something corrupted in that specific outlook profile and that you would have to recreate it .

SR
0
 
LVL 6

Author Comment

by:JaffaKREE
ID: 12253370
The only format that seems to work is HTML.  The others all exhibit this behavior.

This only occurs in the Outlook client, not in any other Office applications, or notepad.

Thanks for the help.  Such a strange problem.



0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 12253465
take a backup of all emails and go to control panel ---> mail --> delete the profile and recreate one again

Import all the necessary data and check if it would be fine
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook Free & Paid Tools
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

766 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question