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Norton AntiSpam 2004 installed, but not working on OE 6.1 Windows 98se

Posted on 2004-10-08
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Last Modified: 2013-12-29
I have reinstalled Norton Antispam 2004 -  on Outlook Express 6.1 Windows 98se.  I installed in Safe Mode once I had purged my system of the previous corrupted install.

However, although the install process seemed to go without a problem, NAS it is not intializing and restarting nor is it scanning my email. I have configured NAS 2004 as per the Symantec instructions. Setting the Spam filtering to Low does not seem to have made any difference. No mail appears in my In box marked [Norton AntiSpam] - it is just  downloaded from my ISP as if NAS 2004 was not on my system at all.  
 
The Antispam button is in my OE6.1 taskbar and there is an Antispam file present.  The Antispam rule is also present in the OE Mail rules list.     It seems to make no difference whether I am running ZoneAlarms v 5.1 or not.  ( I tried running NAS having diabled ZA via 'msconfig' but it does not seem to work either way.
I have a Ditto Max installed, but I don't understand how it could be a problem.  I have two freeware programmes on my Window98 machine - Ad-aware 6 (anti-spy/malware) and CookieJar (cookie manager) installed on my laptop, but they do not load at startup (only if I start them manually).  Might they be a problem?  
Could there is something from my registry missing?  ie something in the software Run command line maybe?  How can I check this?    
I checked my system with 'windows registry checker' and NSW 2003 when I had it installed and no errors were reported.
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Question by:bahjan
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Expert Comment

by:blue_zee
ID: 12259931

Unfortunately for you, and many other people, Norton's 2004 release is not compatible with Win98/Me and causes countless problems.

You're one more victim of that syndrome.

If you can, uninstall and look for alternative software that is truly campatible with your OS.

Sorry,

Zee
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Author Comment

by:bahjan
ID: 12262227
Hi Zee,

Thanks for your comment.  I am a bit surprised as when I installed software at first on my clean Windows 98se reinstall the NAS and Norton Systemworks 2003 did work for a time.  I have been in contact with Symantec tech support, they have not mentioned incompatibility....  I did as they suggested and installed a fresh download of Windows Installer programme before my last attempt to reinstall.  I have just run the System File Checker and 'msiexec.exe' and 'msi.dll' may be corrupt  - although I am not getting error messages.  Ho hum......
I guess I could just sign up with SpamCop.......
Bahjan
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Accepted Solution

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blue_zee earned 250 total points
ID: 12263300

Hi Bahjan,

Of course Symantec does not confirm the problems the 2004 release has been causing in Win98/Me systems.

If you have time to google around a little bit you will find lots of hits. Even EE's database has dozens of questions around these problems in all OS's.

It seems, but still to be confirmed, the 2005 release solved most problems. Let's hope they did.

Cheers!

Zee
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