Solved

IIS with Outlook Web Access on Exchange 5.5 consistently crashes when accessed by Mozilla Firefox browser

Posted on 2004-10-08
3
348 Views
Last Modified: 2008-02-26
I have 2 servers running IIS 4 and 5, both running Outlook Web Access for Exchange 5.5

When either of these servers is hit with a Mozilla Firefox browser, after the user logs on and sometimes gets a single message view, the following errors occurs and the Outlook Web Access fails to operate until a reboot has been performed. Trying to restart the services fails.

These 4 errors show up in Event Viewer

Service Control Manager
Event ID: 7031
The IIS Admin Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1 milliseconds: Run the configured recovery program.

Service Control Manager
Event ID: 7031
The World Wide Web Publishing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: No action.

IISCTLS
Event ID: 2
IIS stop command received from user NT AUTHORITY\SYSTEM. The logged data is the status code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

IISCTLS
Event ID: 1
IIS start command received from user NT AUTHORITY\SYSTEM. The logged data is the status code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

There is an article dealing with 7031 titled "Antivirus software may cause IIS to stop unexpectedly" ( http://support.microsoft.com/default.aspx?scid=kb;en-us;821749&Product=iis50 ) however, I've never encountered this before hitting the site with Firefox.

I am running Norton Antivirus Corporate 8.x and having it scan the IMC directories to take the load off the Norton Antivirus for Exchange which scans the Information Store. NAV Corporate is not scanning the actual Exchange directories.

I'd hate to have to remove my working antivirus solution, but having the OWA crash every time someone uses Firefox is unacceptable.

Any idea how to fix this, or alternately, having the server detect firefox browsers and redirect them to a page telling them to use IE would be ok I suppose (but surely not optimal). I can test later whether turning off antivirus allows FireFox to work properly, but not until the weekend when I have more freedom to reboot this production mail server.

Thanks,
0
Comment
Question by:EvilOtto
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 2

Author Comment

by:EvilOtto
ID: 12299796
I believe this is related to security bulletin Microsoft Security Bulletin MS04-030 - Vulnerability in WebDAV XML Message Handler Could Lead to a Denial of Service (824151) located here: http://www.microsoft.com/technet/security/bulletin/MS04-030.mspx
Issued: October 12, 2004

Summary
Who should read this document: Customers who use Microsoft® Windows®
Impact of Vulnerability:  Denial of Service
Maximum Severity Rating: Important
Recommendation: Customers should install the update at the earliest opportunity.

I've installed the patch and will wait and see if it stops the service(s) from crashing.
0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 13403713
PAQed with points refunded (375)

modulo
Community Support Moderator
0

Featured Post

Enroll in June's Course of the Month

June's Course of the Month is now available! Every 10 seconds, a consumer gets hit with ransomware. Refresh your knowledge of ransomware best practices by enrolling in this month's complimentary course for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What is an ISAPI filter?   •      It's an assembly (.dll file) that can add or change the way IIS works.   •      They can be enabled globally for your web server or on a site-by-site basis.   When the IIS server receives a request, enabling the ISAPI fi…
Running classic asp applications under Windows Server 2008 R2 (x64) and IIS 7 is not as easy as one may think. It took me a while to figure it out while getting error 8002801d a few times. After you install the OS you will need to install the fol…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question