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Receiving Microsoft word or excel attachments as .DAT files

Posted on 2004-10-08
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Last Modified: 2013-12-18
Company 1 sends Company 2 a microsoft word or excel file.
When company 2 receives attachment, it is somehow converted to a .DAT file.
When you try to convert to Word or Excel, data is just garbage.
Company 2 can send Company 1 an attahcment just fine.
Company 1 claims this problem only occurs with Company 2.

Company 1 (It looks like they may be on Microsoft Mail)
Comany 2 (Lotus Notes R5)

Any help or direction would really be appreciated.
cj sling
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Question by:cjsling
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7 Comments
 
LVL 15

Assisted Solution

by:Bozzie4
Bozzie4 earned 125 total points
ID: 12262714
If I recall this correctly, it's an MS Mail problem. Users use Outlook, and set the outgoing mail format to 'MS Rich Text'.  Try to convince them to set this to 'text'

I must say it's been a while since I had problems like this myself, so I guess upgrading Domino may help :-)

cheers,

Tom
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Author Comment

by:cjsling
ID: 12262800
Thanks - I am checking, will let you know.
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Author Comment

by:cjsling
ID: 12266049
I had the user send email in both formats and still converts document to garbage.

cj sling
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LVL 14

Accepted Solution

by:
p_partha earned 125 total points
ID: 12266158
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Author Comment

by:cjsling
ID: 12318281
I am still waiting to hear, but this link hit it right on the nose.
Thank you so much - I will let you know when I hear something.
cj
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Author Comment

by:cjsling
ID: 12446759
Thanks for the help. I am spitting the points. Tom led me to the problem and Partha provided good supporting documentation.

Thanks for all you help!!
cj
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LVL 14

Expert Comment

by:p_partha
ID: 12447823
Hey
thx for the points, if you are looking for solution to the problem, see here:

http://nsftools.com/tips/NotesTips.htm#extracttnef

Partha
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