Solved

My visioneer 4800u scanner says it needs to be unlocked.

Posted on 2004-10-08
3
2,269 Views
Last Modified: 2013-12-27
i've had my visioneer scanner for a while now, i havent used it for a few months...
i load the paperport deluxe software that was given with it, and tried to scan a photo and the error message says....

"please VERIFY that you have unlocked the scanner hardware,
the lock is located on the bottom of your scanner, click OK after you have unlocked the scanner."

i would follow these instructions except there is no unlock/lock mechanism on the scanner, anywhere.
There are no buttons on it full-stop!
Can some-one help with this, how do i unlock the scanner?

Thanks,

Sarif
0
Comment
Question by:lesmydad
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 7

Accepted Solution

by:
improveyourpc earned 125 total points
ID: 12276212
lesmydad,
I contacted Visioneer and asked them about the lock mechanism on your scanner. Here is what I found:

"The 4800 scanners do not have a physical lock that can be unlocked. The 4800 USB scanners may report a generic "check the lock" message whenever a scan is attempted and the unit is unable to calibrate properly." They suggest updating the driver which you can download from here:

http://www.visioneer.com/support/flatbed/4800downloads.asp

0
 
LVL 38

Expert Comment

by:lherrou
ID: 13496632
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I will leave the following recommendation for this question in the Cleanup topic area:

Accept improveyourpc's comment as answer.

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

LHerrou
EE Cleanup Volunteer
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question