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Can't move items error message

Posted on 2004-10-08
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Last Modified: 2010-04-08
in outlook 2003 business contact manager I recently lost all my business contact information. at the same time i can no longer add new contacts or move existing contacts to the business manager files.
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Question by:cooper7596
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sunray_2003 earned 500 total points
ID: 12263118
May be why you lost all the contacts in business contact manager can help us answer your problem ..

have you tried to reinstall the business contact manager to see if that would help .

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by:cooper7596
ID: 12263162
I have tried reinstalling outlook but not BCM it self. How would I do that?
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LVL 49

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by:sunray_2003
ID: 12263175
cooper7596,

So you reinstalled outlook and afer that were you able to work with BCM..

Try recreating your outlook profile as well going to control panel --> mail --> show profiles and removing the profile and creating it again.
make sure to backup all data before that
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Author Comment

by:cooper7596
ID: 12263233
Before I do that, I will export my contacts information to my documents, back up BCM contacts, but what about the current e-mail in my inbox, deleted files, and other subfolders? Is this the correct way to back up the information?
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LVL 49

Expert Comment

by:sunray_2003
ID: 12263263
Look for outlook.pst file searching in hidden folders
Mostly it would be found in
C:\Documents and Settings\{your profile name}\Local Settings\Application Data\Microsoft\Outlook

OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?kbid=287070
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