Possible Overheating. What to do.
Posted on 2004-10-08
I have my client's computer at home. I'm trying to fix it. The first problem was that while he was upgrading to SP2, the system froze and now he couldn't boot up to windows, or any variation of Safe Mode.
*I was able to boot to knoppix.
I determined that I was going to format his hard drive and re-install windows. I then proceeded to move his hardrive into my computer by using an external USB Enclosure. This did work, and the drive was there, but I wasn't able to move most files to my hard drive. I think that the hard drive started spinning and then it stopped, and then back on, etc... I could see the files, and I could transfer some of them, but if I transfered everything folder by folder, it was a mess, it started copying files and then stopped, etc... I also tried connecting the drive inside my computer directly, and the same thing happened. I then determined that he needed a new HD.
I installed his new Seagate 80GB drive, and started the windows installation. I formatted the drive with NTFS and started the installation, however, I can't get it to complete the installation. I believe that it is a possible overheating problem.
*The installation froze at several points, it wasn't always the same point. Sometimes it stopped when there were 37 minutes left, sometimes at 10, 15, 34.
*I took out the heat sink and I took the fan off the heatsink and cleaned up all the dust.
I started the installation again, and now it finalized the installation but it still froze later on, when there's a black screen with the XP Logo and it says "Please wait..."
*I replaced the power supply, just in case, but this didn't change things.
*The LED on the floppy is ALWAYS on. From the second I turn the computer on. I unplugged it, and nothing was better. I also replaced it with anotherr floppy drive, and the same is happening.
Thanks a lot