We are a meduim size business. We have almost exclusively used Gateway laptops. Their service has turned from great to awful in the last 6 weeks. We are looking to go with another manufacturer that has decent laptops in the $1800 - $2000 range. (for this price, the extras like extra AC adapter and extra battery are included). So my question is, does anyone know of a 3rd party source of information on the business class service of Dell, HP, IBM, MPC, Toshiba and any other that I left out. I want to know "real world" experiences of a tech trying to send in a laptop to these companies. I've tried some PC magazines but they don't really write about "business class" service.
In my opinion, most every laptop is going to break down when handled roughly by salesmen always on the move so I want to find a manufacturer that handles these problems quickly.