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Windows is running low on memory, Norton Antivirus auto protect may not be able to run.

Posted on 2004-10-09
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Last Modified: 2013-12-29
This is a windows 98SE system. It has 384 megs of RAM. I have tried shutting down all unnecessary programs running in the background using msconfig. System resourses are running 65-85%. The machine runs fine for a period of time and then the "blue screen of death" pops up indicating system memory is running low and norton antivirus auto protect may not be able to run. Sometimes I can press a key and everything continues to run fine but at other times the system freezes when I press a key and I have to completely shut down and restart the computer. Could this problem be originating with Norton antivirus 2002? This problem began after installing AOL 9.0. I have tried uninstalling AOL but the blue screen error eventually comes up anyway. I have run a complete virus scan and also scanned with SpyBot S&D for spyware and removed any found. Virus scan is clean.
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Question by:geo791
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by:burrcm
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Norton is inclined to be a memory hog. Uninstall and see what happpens. You can always reinstall (although I wouldn't). How much space on C drive? Check that virtual memory is set to "Let Windows manage ...etc". Control Panel. System, Performance, Virtual Memory.

Chris B
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by:LeeTutor
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You might also try looking at these three pages on my website:

http://home.earthlink.net/~leetutor/FixWin/MiscProb/lowres.htm
Low System Resources

http://home.earthlink.net/~leetutor/FixWin/SysTools/clean.htm
Clean Boot Troubleshooting

http://home.earthlink.net/~leetutor/FixWin/SysTools/msconfig.htm
System Configuration Utility
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by:gonzal13
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I have run Norton 2002 since I have bought it without problems. I doubt this is your problem. Try to go back to a previos Registry date when you did not have this this problem
put a floppy in the drive
go to windows dos mode
cd system
type Copy scanreg.exe a:\
type exit
Reboot the PC
Hit rapidly F8 until the dos screen appears
Choose dos mode
change over to  A:\
type scanreg /restore
choose a registry date when the problem did nt appear
Reboot
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by:geo791
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Problem is still unresolved. Just when I think maybe it is resolved, the blue screen message comes up "windows is running low on memory".
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by:gonzal13
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If you have Norton 2004, it is not compatible with win98
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by:geo791
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This problem is still unresolved as of 10/22/04. I am still getting the "blue screen of death" with the low on memory error message. I downloaded and ran the memory testing program memtest86 and it found no errors. Still trying to figure out what is causing this problem. Anyone have any new suggestions?
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by:gonzal13
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Sometimes a reinstall of Win98 from inside windows cures obtuse problems. It does not change any settings. Click on setup. Be sure if the program offers to install windows in windows000 say NO>

gonzal13(Joe)
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by:geo791
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Joe, could you be a little more specific? Are you saying reinstall Windows 98 without using the Win98 CD? Where do I click on setup? Is this setup file in the windows folder?
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by:LeeTutor
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If you don't have a Windows installation CD, then a copy of its files may be in a folder called Windows\Options\Cabs, or, sometimes, Win98.  Just do a search for files with a name like Win_nn.cab, where nn is a single or double digit number.  There should be a file called Setup.exe there, too.  From Windows Explorer, you can double click the file Setup.exe to start Windows re-installation over itself.  You can find installation guides for various scenarios, with screenshots, here:

http://www.probz.com/win98/
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by:geo791
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I have unsuccessfully tried to reinstall windows 98SE on this machine. I have tried from the CD and also from the c:\windows\cabs folder. The reinstall goes well until the very end and then a message pops up stating the the display adapter is incorrect. Then when I click OK a blue screen error message appears stating something about a vdx file problem. From that point is says there is a bad windows configuration and just rolls back to the old one. So far not of the suggestions have helped.
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by:burrcm
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To install 98 you must boot the system from a 98 boot floppy, then start the setup from CD or cab directory. You will always get the device driver error at the end if you boot from the CD directly.

Chris B
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by:gonzal13
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Joe, could you be a little more specific? Are you saying reinstall Windows 98 without using the Win98 CD? Where do I click on setup? Is this setup file in the windows folder?

What you do is to boot into windows, insert the windows cd rom.
Go to Windows Explorer, find the device where the cd is located.
The cd rom may pop up with an install screen, just click on the X.
When you can read the contents of the cd rom, go to win98
Click on setup
It will reinstall windows on itself without changing and settings.
If offered to install windows in another folder like windowsooo say NO. It must be the same windows folder.


gonzal13(joe)

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by:geo791
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Well, so much for reinstalling windows 98se. I tired booting the system from a boot disk and then reinstalling. Still get the same error message at the very end of the installation right after entering the key code. Message is regarding display adapter being wrong and do I want to run the configuration wizard. If I choose yes, then the blue screen message pops up.
INVALID VxD DYNAMIC LINK CALL FROM VWIN32 (01) + 00000714 TO DEVICE "0009", SERVICE 1. CONFIGURATION IS INVALID. Reinstall windows to correct...duh! I even changed the display to a generic vga driver and tried to reinstall...same problem. The display adapter is an ATI-Radeon Pro. I would like to use the restore disk but the client has so many programs installed on this computer it would take forever to reinstall everything :(
Keep those solutions coming....thanks.
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by:geo791
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I guess this question has stumped the experts?
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by:burrcm
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With 384MB of RAM, you are running two or more sticks. Cut it back to one stick - the biggest, and give it another go. If your video card is an AGP, you may be having a compatibility issue. Do you have or can you borrow a PCI card? There needs to be plenty of free space on your HDD also - preferably 500MB or so to allow swap to function correctly. If this is not the case, move some files off the drive.

Chris B
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by:burrcm
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A thing I do when sorting out my sons pc which periodically won't boot do to abuse etc, is to replace the vxd's. Now, Windows will not replace a file which it considers to be valid, so if you have hidden corruption, it can be missed. You can get around this behaviour by being a bit adventurous. A ghost first wouldn't be a bad idea. Boot the system, do a search for *.vxd. Delete the lot. They are not lost, just in the recycle bin. Reinstall Windows. When the reinstal is finished, Windows will complain that it can't find various vxds, those belonging to video etc. If it won't boot normally, go to safe mode and restore the individual files from the recycle bin. This will work, I have done it a number of times.

Chirs B
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by:gonzal13
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Ok, let’s start at the beginning:

Lets look at the base memory:

You should have in the low memory 600k. Check this by going to dos through windows.
Go to the c:\
Type chkdsk

You should have something like this in the config.sys:

Device = c:\windows\himem.sys
Device = c:\windows\emm386.exe noems
Dos = high,umb
Buffershigh = 10
Fileshigh  = 10

When to screen appears what is your system resources?
Under Control Panel, System, General tab
I have 35 percent with Visual basic, Word, outlook express running

Remove Norton 2002 and see what happens with the functionality of windows. Does it freeze etc?
Uninstall Norton by inserting the Norton CD ROM. It will allow you to uninstall it in this manner.

Now remove also AOL and see what happens. I know you uninstalled it once before. I would like to see
What happens when both are removed?

Did you reinstall windows on top if windows?
This is confusing: “Well, so much for reinstalling windows 98se. I tired booting the system from a boot disk and then reinstalling.”

The reinstall should only be done within windows.

What you do is to boot into windows, insert the windows CD ROM.
Go to Windows Explorer; find the device where the CD is located.
The CD-ROM may pop up with an install screen, just click on the X.
When you can read the contents of the CD-ROM, go to Win98
Click on setup
It will reinstall windows on itself without changing and settings.
If offered to install windows in another folder like windowsooo say NO. It must be the same windows folder.


gonzal13(joe)






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by:geo791
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Lee, this problem is still unresolved. I've tried every suggestion posted with no success. Currently, I have uninstalled both Norton system works and also AOL 9.0. I am no longer getting the "blue screen" warning of low memory but... if I connect to the internet using IE 6 after about 10 minutes of surfing the net, I get "page not found" errors and the message "server not found". I have to reboot the computer and then everything works fine again for a short time then suddenly the same thing happens.

The Internet Explorer 6 seems to be corrupted but I have run the repair function which has not correct this problem either. Also, the reason I have not been able to reinstall Window 98SE is because the device manager is showing two monitors installed and two display adapters installed. If I remove all of them they just reinstall themselves the next time windows is restarted. One is the correct monitor and the other is a defualt monitor. When I try to reinstall windows it always stalls at the very end before the last reboot telling me that there is a problem with the display adapter configuration and then rolls everything back to the origianl. Very distrurbing...wish I could get this computer straighten out without using a restore disk but it looking like that is my only solution left unless one of the experts can help me here. Thanks for your continued help.
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by:LeeTutor
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Have you tried booting into Safe mode and then going into Device Manager?  There might be more than one copy of the problem monitors and display adaptors installed.  The "ghost" devices usually only show up in Safe mode.  Delete ALL of them, then reboot in Normal mode and see if only the correct monitor and display adaptor reinstall themselves with the New Hardware wizard...
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by:geo791
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Lee, tonight I rebooted in safe mode. Opened the device manager and deleted all listed monitors and display adapters and rebooted in nomal mode. The "found new hardware" reinstalled the correct monitor and then installed another "default" monitor. It also reinstalled the Radeon 9000 display adapter and lists both a primary one and a secondary one. So I am right back where I started. I believe this is the reason windows will not reinstall properly and stalls at the very end of the install.
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by:LeeTutor
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What a bummer!  Next, can you try disabling the unwanted monitor and display adaptor in a new hardware profile?  Go to Start -> Settings -> Control Panel -> System -> Hardware Profiles tab.  Select the Original Configuration profile, click the Copy button to get to the Copy Profile dialog box  and name the new profile.  This copy of the Original Configuration profile can later be renamed to Original Configuration, once you edit the current profile to remove the unwanted adaptor and monitor.  In the Device Manager for the current profile, find the unwanted adaptor and monitor, click on the Properties button for each.  You can select the check mark for Disable in this hardware profile or Remove from this hardware profile.  (If you select Disable, it will still appear in Device Manager, but there will be a red X shown, and the driver is not loaded.)

When you reboot, you will get a menu listing your profiles and asking you to choose which one to use.  If everything is OK, you can delete the unwanted profile to get rid of this menu at startup time.
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by:geo791
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Lee, thanks for hanging with me. Your suggestion above is somewhat confusing. I disable the extra adpter and monitor in the hardware profile and rebooted. The extra monitor was gone and the video adapter-secondary was X'ed. Then I tried to reinstall Windows for the upteenth time. No luck. Same problem as before. Here is the blue screen message that appears right after I respond to the display adapter being configured incorrectly and do I want the wizard to correct the problem.

Invalid VxD dynamic link call from VWIN32(01) + 00000714 to device "0009", service 1.

Your Window configuration is invalid. Run the windows setup program again to correct this problem. DUH!
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by:LeeTutor
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Here is a thread at Annoyance.org with a similar problem:

http://www.annoyances.org/exec/forum/win95/997841680

A couple of the suggestions that worked for some of the people participating in the discussion was to use the scanreg tool at a command prompt, and to use a registry cleaning tool such as Microsoft's RegClean41a.

I found this page, where you can do a search for RegClean41a, and then download it:

http://www.geocities.com/siddharthhsheth/soft.html

There is also another E-E question with your same problem that was corrected by running scanreg /restore:

http://www.experts-exchange.com/Hardware/Q_10234483.html  
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PAQed with points refunded (500)

modulo
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by:geo791
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The accepted answer did not work for me. The scanreg /restore can only restore one the last successful boot ups and this compter has had problems for much longer than that so when I tried restoring a previous registry I had the same problem.

Here is the latest update:
I uninstalled the ATI display driver and downloaded and installed a newer driver. Now FINALLY I was able to reinstall windows successfully. The display driver must have been the problem there.

I am narrowing down the problems. I have uninstall Norton Sytem Works and AOL 9.0 and I am no longer getting the blue screen error regarding "low on memory".

But...I still have one nagging problem remaining. After being online and loading various web pages all of sudden a page won't load.  It just happened while I was trying to download some Windows 98 critcal updates. When this happens I see a comment at the title at the top of the window stating "Server Not Found". After this happens I can not load any web pages. I have to log off and restart windows before I am able to access any web sites at all. Being that IE is integrated with Windows I don't know what to do to correct this problem. I have run the repair function on IE but that has not helped. Sometimes I can surf the web for 10-20 minutes with no problems at all. This is very strange. I am hoping someone else has experienced this problem and knows how to fix it.
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by:LeeTutor
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How do you connect to the internet, via a LAN, some sort of broadband (DSL or cable modem), or a regular modem?  You might want to try this:

http://www.duxcw.com/faq/network/winsock.htm
How to Fix Winsock Problems In Windows 9x/Me

or this:

http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/dialers/dun_1.3/5289.psc.html
Page cannot be displayed or can't browse / Uninstall and Reinstall Communications and Edit the Registry
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by:guggs
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Try finding a memory profiler to see which processes are taking up memory space.  It could be Norton, or it could be a small program with a small memory leak.
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