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Diagnosing problems in Inspiron 5000e

Posted on 2004-10-10
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Last Modified: 2013-12-27
I have a laptop, Inspiron 5000e and have the following problems.  It shuts off by itself at various time, it will not shut down when I want it to, it freezes up occoasionally.  It was diagnosed by dell (after doing a test whereby you insert the diagnostic disk and tapping f12 it runs for about 4 hours and tells if the computer fails or passes) to be the hard drive and so I replaced the hard drive but still have the same problems.  Now they say it could be the motherboard, the motherboard cmos battery or the IDE controller. I printed out dell's directions for replacing the motherboard and am going to attemp to find the battery and replace it and if this doesn't do the trick will attempt to replace the motherboard.  Also, is the motherboard called the system board?  If it is not the cmos battery, where can I get a motherboard?  Dell said it costs $430.00  Thanks, Rita
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Question by:ritacm
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by:woodendude
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by:ritacm
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I hope I don't bore anyone by repeating my question but I want to be as sure as I can before I go and purchase a new motherboard, I would like to ask if anyone can answer this.  I did a diagnostic test with the disk inserted and the results were: IDE device failed, Data compare error block 4 offset 1817 data was ooh should be 19h, offset 1818 data was ooh should be 1ah, so on and so on for 26 more.  The tech at dell said that it showed that I needed a new hard drive and so I purchased and inserted it and things worked about the same.  I repeated the test and it showed the same results.  Can anyone tell me what this shows?  Dell says it is PROBABLY the motherboard, the IDE controller or the cmos battery.  Is there any way to tell from what the test showed or is it just try the easiest first and so on?  Thank You Rita
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DanCh99 earned 500 total points
ID: 12275252
if you have very similar faults from both disks - lots of data compare errors - then it's likely that the main board is gone.  Most ide controllers are built onto the main board (though there is some circuitry attached to the hard disks, but that would have changed when you changed the disks).  

checking for your laptop on eBay show some for approx £130 (UK pounds) - roughly $200.  You could buy one and use it (or your original one!) for spares.  sorry, but it looks pretty expensive.  

You could try the cmos battery, but I really don't think that is the problem - all it stores are the settings for use on startup (what disks are attached, how much ram, time and date, etc) which might explain problems on BOOT with disks not being seen, but once the system is running, it's work is done.  

This guy also has a refurb'ed motherboard for sale - he may well ship internationally, or you could find a similar offer locally.
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=3713&item=6712976993&rd=1&ssPageName=WDVW&tc=photo
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