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RunTime Error - terminates in unusual way - AcctMgr.exe

Hi, I keep getting the following RunTime Error message - ProgramFiles/NortonSystemWorks/PassowrdManage/AcctMgr.exe.   The application requested the RunTime to terminate it in an unusual way.  Please contact the application support team for more information."
I thought I would post here before "contacting the application support team" :)  Can any one help?

I use Windows XP SP2 and was trying to get Pinnacle 9 plus to work with a VCR when the problem began on Start Up.

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