Solved

primary master drive fails

Posted on 2004-10-10
2
150 Views
Last Modified: 2010-04-25
Hi.I recently purchased a sony PCV-v1/G with windows xp.I recently was updating my virus protection and downloading an update when it crashed on me.I have tried rebooting form the recovery disc that was supplied with the pc but i am not getting anywhere.All i have is a ACPI bios screen showing that the primary master drive fails, press f2 to setup.I no nothing about this can anybody help me.Do i have a virus?? It has been working fine.It is mostly used for the internet and school work.The recovery disc goes through the motions but as soon as i hit the finish button it goes back to the Bios screen.Help????
Thank you.  
0
Comment
Question by:dansell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 31

Accepted Solution

by:
rid earned 125 total points
ID: 12271960
This sounds like a hard drive failure (primary master drive fails) and you may have to get a new hard drive and reinstall your operating system. It is probably not a virus, but a hardware issue with the hard drive.

There are diagnostic tools available from the HD makers, that can be run and give some indication on the HD's condition,  but if even BIOS fails to see the drive, you are probably not going to get much from such a utility.

If you have valuable data on the drive, you may get some results if you move the HD to another computer running windows XP, hook it up as slave (secondary) drive, and see if it can be detected in that machine. if you're lucky, you can rescue files that way, by copying to the primary HD of the working machine.
/RID
0
 

Author Comment

by:dansell
ID: 12290546
Thank you.got in touch with sony on monday as it is still under warranty and there analyst said it was the hard drive.
Many thanks.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: SHIELD1
The 5 R's 1. Repair 2. Restore 3. Reinstall 4. Remote admin 5. Run away OK so I'm not the most skilled engineer around but I definitely have an abundance of experience: electronic repairs since I was 13 and PC and computer hardware repair…
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question