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primary master drive fails

Posted on 2004-10-10
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Last Modified: 2010-04-25
Hi.I recently purchased a sony PCV-v1/G with windows xp.I recently was updating my virus protection and downloading an update when it crashed on me.I have tried rebooting form the recovery disc that was supplied with the pc but i am not getting anywhere.All i have is a ACPI bios screen showing that the primary master drive fails, press f2 to setup.I no nothing about this can anybody help me.Do i have a virus?? It has been working fine.It is mostly used for the internet and school work.The recovery disc goes through the motions but as soon as i hit the finish button it goes back to the Bios screen.Help????
Thank you.  
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Question by:dansell
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rid earned 125 total points
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This sounds like a hard drive failure (primary master drive fails) and you may have to get a new hard drive and reinstall your operating system. It is probably not a virus, but a hardware issue with the hard drive.

There are diagnostic tools available from the HD makers, that can be run and give some indication on the HD's condition,  but if even BIOS fails to see the drive, you are probably not going to get much from such a utility.

If you have valuable data on the drive, you may get some results if you move the HD to another computer running windows XP, hook it up as slave (secondary) drive, and see if it can be detected in that machine. if you're lucky, you can rescue files that way, by copying to the primary HD of the working machine.
/RID
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by:dansell
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Thank you.got in touch with sony on monday as it is still under warranty and there analyst said it was the hard drive.
Many thanks.
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