Solved

when i try to open an attachment in outlook express , i get: THE COMMAND FAILED TO EXECUTE

Posted on 2004-10-10
23
958 Views
Last Modified: 2007-11-27
when i try to open an attachment in outlook express , i get: THE COMMAND FAILED TO EXECUTE ,GENERALLY,
IT POPS UP USING , NOTEPAD .HELP
0
Comment
Question by:lubaron
  • 9
  • 6
  • 3
  • +2
23 Comments
 

Author Comment

by:lubaron
Comment Utility
HELP
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Hi lubaron,

Can you save the attachment and then open ?
What OS you have ?
Did it start after updating your OE or OS ?



SR.
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Check this

You receive the following error message: The command failed to execute
When you try to save a mail attachment to your hard disk in Outlook Express, you may receive the following error message:

The command failed to execute.

This problem occurs when there is not enough free disk space on your hard disk to save the attachment. To resolve this problem, increase the amount of free space on your hard disk by using one or more of the following methods:

Remove any unnecessary files from the hard disk.
Empty the Recycle Bin.
Delete unnecessary files from the Internet Explorer 5 Setup folder. Deleting this entire folder is not recommended. While it does not affect the performance of Internet Explorer, you will not be able to reinstall or uninstall Internet Explorer or its components from the hard disk; you would have to download another copy from the Microsoft Web site.

0
 
LVL 27

Expert Comment

by:Asta Cu
Comment Utility
What type of attachment are you trying to open when you get this error?

Sunray asked all the right questions, what version?

If WindowsUpdate is current, then you have Service Pack 2 installed with additional security and this talks about that, including the impact on Outlook Express and attachment handling:
Windows XP Service Pack 2: What's New for Internet Explorer and Outlook Express
http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx
0
 

Author Comment

by:lubaron
Comment Utility
i am running windows xp home with a 40 gig hard drv. of which ,am using less than 6 gig.
did not update anything or install anything b4 problem.
cleaned everything, when it first happened ,after seeing "This problem occurs when there is not enough free disk space on your hard disk to save the attachment" 2 weeks ago. did not work.
yes ,i can save the attachment to notepad and then open it.
i get the error , not trying to save it to hard disk ,but to simply open it ,it is a ".txt" file.

went to windows update and got sp2 problem, was solved on first restart , after update,,with the next restart ,,, came the problem
0
 

Author Comment

by:lubaron
Comment Utility
did not realise there would be so many ,, and quick responses ,, thanks
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
So you are having issues ONLY when saving txt attachment or any attachment ?

Are you able to open notepad created text files fine in your machine ?

SR
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
This might also shed some light here : http://www.microsoft.com/windowsxp/using/web/sp2_oe.mspx

SR
0
 

Author Comment

by:lubaron
Comment Utility
not saving the attachment ,but simply dblclicking on it and have it open in notepad,, since i can`t do that anymore ,i now have to save it then go to notepad and file and  open , then i see it . too much to go thru for my 84 yr old grand pa who uses it daily to check stocks info.
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Understand how important it is to just open instead of saving..
Do let us know if this happens only with txt attachment or other documents aswell..

make sure your notepad is opening fine ..

Do check the link in my previous suggestion
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 

Author Comment

by:lubaron
Comment Utility
resolved the 2 week old issue ; at 9:30 pm e.s.t.
0
 

Author Comment

by:lubaron
Comment Utility
sdpoke too soon,,, windows messenger seems to be the culprit;;; had version 4.7 ,, got v5.0 and installed ,, i could then open the attachments, shut pc down and restarted 4 times over va 15 minute period it worked. i then went into windows mess. preferences and unchecked , statr when windows starts ,,,, and returned to outlook , to check once more,,, it gave me again
the command failed to execute.
0
 
LVL 4

Expert Comment

by:leslynf
Comment Utility
What is your version of Outlook Express?

Leslyn :)
0
 

Author Comment

by:lubaron
Comment Utility
ver.6.0
0
 
LVL 27

Expert Comment

by:Asta Cu
Comment Utility
Can you check WindowsUpdate again to see what is needed?
0
 
LVL 4

Expert Comment

by:leslynf
Comment Utility
Ok. Look in the Tools/Options on the Security tab. Be sure that the "Do not allow attachments to be saved or opened that could potentially be a virus." is NOT CHECKED! This seems to be turned on after updates of the program. Turn it off if it is on and you should have no further problems with your attachments.

Leslyn :)
0
 

Author Comment

by:lubaron
Comment Utility
that was the first thing i did 2 weeks ago. leslyn
0
 
LVL 4

Expert Comment

by:leslynf
Comment Utility
If notepad is the only one not opening from double click, do you have your windows associating the .txt files with notepad?

Leslyn :)
0
 

Author Comment

by:lubaron
Comment Utility
notepad works fine by itself. when i dbl click a  text attachment in outlook. that is normally a file associated with note pad, then i get the command failed to execute.
but things have since changed. found windows messenger to be the culprit and ignored every other course of action but that. first i  downloaded aol im expecting it to ask to be the sole im ,,there by ,,pitching msn`s aside it would not .they both came up when i opened outlook. i then put this string:;;RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove ;;;in a command prompt and only aol`s came up i then uninstalled that too ... and now its working fine after 2 restarts.
thanks  everyone for the attempts. do i get my $10 back? lol
0
 
LVL 27

Expert Comment

by:Asta Cu
Comment Utility
Check the Question and Answer Tips link below on finalizing question here.

Happy it's resolved for you, I don't want any points; but you do have the option to split points between the other participants who worked with you or ask CS for help.

Asta
0
 

Accepted Solution

by:
modulo earned 0 total points
Comment Utility
PAQed with points refunded (200)

modulo
Community Support Moderator
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now