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Howtio open another user`s mailbox, and set retentiontime

Posted on 2004-10-11
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Last Modified: 2006-11-17
How do I to open another user's mailbox to recover items in the user's private folders. The user has on his client somehow deleted an old mail. I need to recover it, if possible, by restoring it on the Exchangeserver. Also, could someone tell me step by step how to set the Message Retention Time for a specific user on the server?
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Question by:TorgN
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Microtech earned 2000 total points
ID: 12274733
Hi TorgN,

You need to have access to another persons e-mail, but you do not want to log on as them? If you are an administrator and you have access to Active directory then it is pretty simple. You need to go to view > advanced features in active directory. Then choose the user, and go to exchange advanced, under mailbox rights you can give administrator full mailbox access. Then add the users mailbox to your outlook profile. you will have to be in the users deleted items to recover deleted items.

The retention policy is per store rather than per user and is located under the properties for the mailbox store... admin groups > first admin group> server > your server name> first storage group > mailbox store.
It is located under the limits  tab.

Hope This helps
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by:TorgN
ID: 12274900
That is correct, I had to access another persons e-mail. And did not want to log on as them. The retention policy  was set to 7 days, The mail in questoon was from july. So I suppose that it won`t be possible to recover it, unless it`s on a backup-tape. But I won`t even go that far to recover just one mail. But thank you for the help. It answered my question.
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by:Microtech
ID: 12274907
thanks for the grade :o)
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