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Sending and Receiving' reported error (0x8004060C) - messages keep resending - messaging interface retruns unknown error - Outlook is 'stuck'

Posted on 2004-10-11
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Last Modified: 2011-08-18
I am having the same problems as someone on a previous thread however none of the solutions seemed to have worked, I can’t delete items from the inbox and it keeps resending emails in the outbox without deleting them?
I have attached the related thread here - http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20942599.html 


•     When I try to delete a mail message I get the error message: “The messaging interface has returned an unknown error. If the problem persists, restart Outlook”

•     After the down loading has stopped I get the following error messages for all the mail boxes where there are messages waiting to be downloaded: Task ‘EMAIL ADDRESS’ - Sending and Receiving' reported error (0x8004060C) : 'Unknown Error 0x8004060C'

•     A message which is sitting in my outbox (addressed to myself as a test) is uploaded every time and use the send and receive function. However the message is not moved over to the sent folder after the upload and is therefore uploaded again the next time the “send and receive” function is performed. Messages are sent to the sender but appear stuck in the outbox….

•     When I try to move a mail message from one folder to another I get the error message: “Cant’ move the items”


Thanks so much, Natalie
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Question by:Capstar
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6 Comments
 
LVL 17

Accepted Solution

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Microtech earned 125 total points
ID: 12275177
how big is your pst file? it is located under C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
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Author Comment

by:Capstar
ID: 12275192
I am on the boundary of 2GB but because i couldn't delete anything I thought I was stuck.

I am currently autoarchiving - so hopefully this should help.

Any other advice is gratefully accepted, thanks
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LVL 17

Expert Comment

by:Microtech
ID: 12275211
you can create a new personal folder and drag stuff accross, which you are doing by archiving essentially. File> new > personal folder> save to somewhere and then you can go up to 2gb all over again.

Then I would run scan pst after the move.
http://office.microsoft.com/en-us/assistance/HP010210641033.aspx

http://office.microsoft.com/en-us/assistance/HP010210641033.aspx your original problem

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LVL 17

Expert Comment

by:Microtech
ID: 12275213
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Author Comment

by:Capstar
ID: 12275341
Thanks so much for all your help - i think this has worked :)
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Expert Comment

by:George_Lowell
ID: 24176753
The question put by Capstar is perfectly and accurately stated.  I had the very same problem in my Outlook 2002.  Expert Microtech started in the right direction for a solution (.pst file too full) but did not articulate a particularly helpful process for resolution, even if Capstar accepted it.  As Capstar clearly stated, when Outlook 2002 .pst file has reached its file size limit, Outlook will not permit the account holder to delete files, nor will it permit movement (dragging) files from one folder to another.  Outlook is essentially frozen in place except for the fact that it continues to send and resend the outgoing message.  In my case, in a test message, Outlook sent 360 copies of the same message in under ten minutes.  I assume that Outlook, in its frozen state, blocks receipt of the handshake from the provider server to the PC and Outlook continues sending the message repeatedly looking for the handshake.  Capstar mentioned archiving.  When I tried that, I also got error messages indicating the action was prohibited, but this time, Outlook itself gave me the solution.  It stated that I could not commence archiving until I removed items from the Inbox AND it suggested using SHIFT-DELETE to force the permanent removal of unnecessary items.  In other words, if the Delete key would have worked, it would merely have moved the deleted message into the Deleted folder and the .pst file size would have changed little, if at all.  By permanently removing the message(s) [as you do when you delete items in the Deleted folder], the file size is reduced.  Incidentally, I first tried deleting large numbers of items from the Deleted folder, but that still did not allow me to delete items in the Inbox.  Next, I ruthlessly attacked the bulging Inbox with repeated SHIFT-DELETE keystrokes on large blocks of useless e-mails.  Shortly thereafter, Outlook began operating normally on its own without any further action.  Messages from the provider's server were downloaded, single copies of sent messages were sent, sent messages moved from the Outbox folder to the Sent folder as they were supposed to do, and everything was resolved.  Again, the bottom line, simple solution is to use SHIFT-DELETE on unnecessary messages in the Inbox.  Once you get your Inbox below the file size limit, everything is returned to good order.  
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