Links in Office XP Help not working

I am having a problem similar to http:Q_20970124.html
I can search help in Word and Excel but can't follow the blue underlined links in the help file, to for example see examples.
I think I painted myself into this corner with some security setting, but can't remember where.
Your help is appreciated.
Thanks
Joseph
LVL 11
Joseph OLoughlinIT Support SpecialistAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
slow1000Connect With a Mentor Commented:
I encountered a similar problem with Office XP.  Apparently, there was a vulnberability that Microsoft had to fix that broke this.  For more info and to download a patch to fix the broken html help links problem see this page:

http://support.microsoft.com/default.aspx?kbid=811630

For the Windows XP specific update go to

http://www.microsoft.com/downloads/details.aspx?familyid=2a086526-ae89-4cb3-a819-e6da160f2e66&displaylang=en

Alternatively, you could run windows update.  Hopefully, this will fix the problem.
0
 
sunray_2003Commented:
>>  but can't follow the blue underlined links in the help file

Do you mean you cannot click on hyperlinks inside word or excel. Do you atleast see the blue link.. Is IE in your machine working fine ?
Have you tried detect and repair going to help menu to see if that would help ?

SR
0
 
Joseph OLoughlinIT Support SpecialistAuthor Commented:
Hi Sunray,
No, Word and Excel work ok, as do hyperlinks and smarttags.  IE works fine.
It's only the links within Office helpfiles that do not work.
Will try detect and repair.
Joseph
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

 
jesselavacaConnect With a Mentor Commented:
Just a thought - do you have to hold down CTRL+Click to follow links within Office Help?

-Jess
0
 
Joseph OLoughlinIT Support SpecialistAuthor Commented:
Thanks everyone for responding, but am no further forward.  Reinstalling (repair) made no difference, nor did the hotfix as ithe machine is already on SP2.  I agree it's probobaly someone elses's response to the same securtiy flaw that's the problem.
0
 
Joseph OLoughlinIT Support SpecialistAuthor Commented:
I intend to research this problem so any pointers would be appreciated
0
 
sunray_2003Connect With a Mentor Commented:
Simply have you reinstalled office XP and updated to Sp3 to see if that would help ?
0
 
Joseph OLoughlinIT Support SpecialistAuthor Commented:
Removing, reinstalling and repatching made no difference
0
 
sunray_2003Commented:
Have you tried the solution given by the author in the link thread that you have given in your question ?
0
 
Joseph OLoughlinIT Support SpecialistAuthor Commented:
I have not solved the problem, despite the proffered help.   Have applied all patches.
0
All Courses

From novice to tech pro — start learning today.