Problems with user acct in Postfix

Hello everybody,

I have postfix running on our mail server for the email system. One of our employee cannot send her emails but can receive them. To send/receive we use IMAP but she can only send emails using POP but not IMAP. I treid to delete her email acct using "userdel" command and agian added her to our email server by using the following command:

saslpasswd2 -c -u mail.xyz.com -a smtpauth julie

Even after creating a new acct for her, still shez unable to send her mails. When ever she tries to send a mail, it keeps on aslking to enter the username and password. Can anyone help me please? Is there any other command I can use to permanently delete user accts from the mail server, bcoz after using "userdel" I can still see her acct in out mail directory.

This is the following error I get even after creating a new acct:

The Postfix program
 <julie@microphotonics.com>: can't create user output file. Command output:
    procmail: Renaming bogus mailbox "/var/spool/mail/julie" info
    "/var/spool/mail/BOGUS.julie.oAPI" procmail: Couldn't create
    "/var/spool/mail/julie"

Your help is greatly appreciated.

Thanks,
Seema.
seemasharma22Asked:
Who is Participating?
 
blklineConnect With a Mentor Commented:
userdel -r julie
saslpasswd2 -d -u mail.xyz.com -a smtpauth julie   (I think this one will work...)
rm /var/spool/mail/julie

That should eliminate julie from the systesm.
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seemasharma22Author Commented:
Thanks a lot blkline.. it helped a lot to remove the unwanted users from our email system and add the ones who are wanted.

Thanks,
Seema.
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seemasharma22Author Commented:
Hai again,

Now I can create the user julie@xyz.com but she is unable to send out mails. I creatd her account using the command

"saslpasswd2 -c -u mail.xyz.com -a smtpauth julie"  and have given the password.

She is trying to access her account using MS Outlook. She can receive emails but cannot send out emails. When ever she tries to send out the email she gets a pop up windown asking for username and passwrd and it keeps on poping even after entering the correct username and passwd.

I created another acct "remove" in the same procedure stated above just to check if its working or not. But the above acct is working properly without any problems of sending/receiving the emails. After this I also tried to create another acct for Julie by name julieg@xyz.com and this acct has the same problem in sending out emails as the one with julie@xyz.com. She needs to send her emails out using either of the accts.

Any suggestions? Iam stuck in the middle with this problem.

Thanks,
Seema.
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