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How to locate & remove viruses/corrupt files from Users exchange mailboxes?

Posted on 2004-10-12
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Last Modified: 2008-02-01
This is the result from  Trend Micro ServerProtect Management Console 5.58 + a whole lot more. My question should be obvious, but Has anybody got an Idea on how to remove these viruses from exchange mailbox(es) for a spesific user.

Manual scan found virus "WORM_Netsky.DAM" in "D:\Exchsrvr\MDBDATA\E00022BA.log"(Details.zip).Clean failed - Delete failed
Manual scan found virus "HTML_Netsky.P" in "D:\Exchsrvr\MDBDATA\E00022BA.log"(NONAMEFL).Clean failed - Delete failed
Real-time scan found virus "WORM_NETSKY.Y" in "D:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_848dca9601c4af670000102c.EML"(www.unknown.com.gho.session-00006642.com).Clean failed - Quarantine failed
Real-time scan found virus "WORM_NETSKY.Z" in "D:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_d2240dd801c4aeea00001006.EML"(Textfile.txt

When running Veritas Bacup Excec, I receive this message:

WARNING: "User1[Usr1]?Top of Information Store?Inbox?GateLock Virus Notification." is a corrupt file.
This file cannot verify.

When I exclude this user from the backup The backup job is successful.
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Question by:TorgN
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2 Comments
 
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Accepted Solution

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jacauc earned 2000 total points
ID: 12285280
Your Exchange MDBDATA folder should be excluded from the VirusScan list of folders.
This creates a LOT of overhead on your server, and the virus can be cleaned from the Client's Outlook.

The files which has viruses that you mention are in use by the Exchange Server Process that is why it can't be cleaned.

Hope this answers your question
Cheers
J
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Author Comment

by:TorgN
ID: 12285484
I think so, thanks :)
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