Solved

How to locate & remove viruses/corrupt files from Users exchange mailboxes?

Posted on 2004-10-12
2
1,261 Views
Last Modified: 2008-02-01
This is the result from  Trend Micro ServerProtect Management Console 5.58 + a whole lot more. My question should be obvious, but Has anybody got an Idea on how to remove these viruses from exchange mailbox(es) for a spesific user.

Manual scan found virus "WORM_Netsky.DAM" in "D:\Exchsrvr\MDBDATA\E00022BA.log"(Details.zip).Clean failed - Delete failed
Manual scan found virus "HTML_Netsky.P" in "D:\Exchsrvr\MDBDATA\E00022BA.log"(NONAMEFL).Clean failed - Delete failed
Real-time scan found virus "WORM_NETSKY.Y" in "D:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_848dca9601c4af670000102c.EML"(www.unknown.com.gho.session-00006642.com).Clean failed - Quarantine failed
Real-time scan found virus "WORM_NETSKY.Z" in "D:\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_d2240dd801c4aeea00001006.EML"(Textfile.txt

When running Veritas Bacup Excec, I receive this message:

WARNING: "User1[Usr1]?Top of Information Store?Inbox?GateLock Virus Notification." is a corrupt file.
This file cannot verify.

When I exclude this user from the backup The backup job is successful.
0
Comment
Question by:TorgN
2 Comments
 
LVL 3

Accepted Solution

by:
jacauc earned 500 total points
Comment Utility
Your Exchange MDBDATA folder should be excluded from the VirusScan list of folders.
This creates a LOT of overhead on your server, and the virus can be cleaned from the Client's Outlook.

The files which has viruses that you mention are in use by the Exchange Server Process that is why it can't be cleaned.

Hope this answers your question
Cheers
J
0
 

Author Comment

by:TorgN
Comment Utility
I think so, thanks :)
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

I recently had to create a utility which aim is to update McAfee's Virusscan and that had to be launched from a command line. I thought I’d share my experience with you. Why is it useful to be able to update an Antivirus from the command line?…
Ransomware continues to be a growing problem for both personal and business users alike and Antivirus companies are still struggling to find a reliable way to protect you from this dangerous threat.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now