I changed the administrator's password the other day on our server running Windows 2003 Standard Server. Everything seems to be fine except that our Brightstor ARCserve Backup 9.0 software has failed to start the back up process on its first run since the admin password change.
I'm getting the following error in the back up log...
Error ID: E8604
Failed to start backup (DBNAME=dbaexchis, EC=Invalid user ID or password was submitted. If user ID is an NT domain account, please use Domain\Username.)
In the ARCserve server admin section, I can't seem to change the password for the "caroot" owner. I get the following dialog box error when I try to change the password for the "caroot" owner
"Server DC1 failed to authenticate the user caroot (EC=-1)"
I have a screenshot of the message and area I'm talking about at: www.killyman.com/pwchange_error.jpg
Does anyone know how to change the password? Also, in my Active Directory, I have a user named "dbagent" which appears as a member of the Domain Admins group. I haven't changed the password for the "dbagent" account. Do I need to do that as well?
Help please... :-(