SBS 2003 Change email name

What is the correct way to change an email account for a person who has changed their name but not their email address.  ie sandra@mycompany.co.uk. But the display name on otutgoing email and the surname on the internal address book is incorrect.
I have used the "Rename User" option in server management and also the "simple display name" on the "exchange advanced" tab but nothing seems to be getting updated at present.
carillianAsked:
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nalanbarConnect With a Mentor Commented:
You just want to change their display name? That is done in the general tab of the users properties. Just make sure you hit apply, and then give it a couple of minutes to propogate... It has always worked for me.
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carillianAuthor Commented:
Well... Can't believe there are millions/billions of living people currently utilising Microsoft Exchange/Outlook yet can't highlight on the correct procedure to change the displayed name.  During marriage, we have to change surnames quite often.  

We also use another 3rd-party software (abolsutely free) which makes this whole process very simple, very fast and very easy to administer.  Maybe this is the way to take customers.

Any help anyone?
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