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Remote Desktop does not present a logon screen

Posted on 2004-10-12
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Last Modified: 2013-12-23
on XP Pro to XP Pro I am connecting but I get either a black screen or a blue screen (not the blue screen of death) but no windows logon prompt.  Remote Desktop is enabled on both machines and I have been able to successfully connect from locally, but not via WAN.  The black screen seems as though the monitor is asleep or it is in screen saver mode.

Keep in mind this machine is now many hundereds of miles away and nobody will be there to make any changes or manually reboot it until several hours from now.  being lazy and impatient i want some answers now so I will assign this 500 pts.
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Question by:benk-master-flash
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Expert Comment

by:Pete Long
ID: 12289419
>>but not via WAN.

is port TCP 3389 open (forwarded) to the target?
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Author Comment

by:benk-master-flash
ID: 12289540
ROUTER set to forward 3389 to target
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Expert Comment

by:Pete Long
ID: 12289738
Remote Desktop connection

The Remote Desktop Connection software is pre-installed with Windows XP. To run it, click Start, click All Programs, click Accessories, click Communications, and then click Remote Desktop Connection. This software package can also be found on the Windows XP Professional and Windows XP Home Edition product CDs and can be installed on any supported Windows platform. To install from the CD, insert the disc into the target machine's CD-ROM drive, select Perform Additional Tasks, and then click Install Remote Desktop Connection.

*****Using Remote Desktop *****

*Set Up Your Computer for Remote Desktop*
http://www.microsoft.com/windowsxp/pro/using/howto/gomobile/remotedesktop/default.asp

*To setup your office computer to use Remote Desktop*
http://www.microsoft.com/windowsxp/pro/using/howto/gomobile/remotedesktop/enableremote.asp

*To install Remote Desktop Connection software on a client computer (XP)*
http://www.microsoft.com/windowsxp/pro/using/howto/gomobile/remotedesktop/remoteclient.asp

*To create a new Remote Desktop Connection*
http://www.microsoft.com/windowsxp/pro/using/howto/gomobile/remotedesktop/startremote.asp

Connecting to Windows 95, Windows 98 and 98 Second Edition, Windows Me, Windows NT® 4.0, or Windows 2000, Remote Desktop Connection Software Download.
http://www.microsoft.com/windowsxp/pro/downloads/rdclientdl.asp

*****Running Remote Desktop through a router*****

To run remote desktop thought a router at home you will need to enable port forwarding, the process for this differs depending on the router.

Linksys http://www.proteknet.com/procedures/linksys/linksys_port_forward.htm
Netopia http://www.proteknet.com/procedures/netopia/port_forward_netopia.htm
Visionet http://www.proteknet.com/procedures/visionnet/port_forward_visionnet.htm

On the source system (The PC you are controlling FROM) port 3389 must be "port forwarded" to the IP address of the machine you want to connect TO

Configuring the Remote Desktop Client to Connect to a Specific Port
http://support.microsoft.com/?kbid=304304

How to Change the Listening Port for Remote Desktop
http://support.microsoft.com/default.aspx?scid=kb;EN-US;306759

*****Links*****

What is Remote Desktop in Windows XP?
http://www.petri.co.il/what's_remote_desktop.htm

Installing Remote Desktop Web Connection in Windows XP
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q284/9/31.asp&NoWebContent=1

How to use remote Desktop Access in Windows XP (Good Link!)
http://www.wown.info/j_helmig/wxprmdtp.htm

Setting up a wireless Remote Desktop
http://www.wireless-network-guide.com/remote-desktop-windows-xp.php

Using Windows XP Windows XP Remote Desktop
http://www.2000trainers.com/article.aspx?articleID=201&page=1

Remote Desktop and Remote Assistance
http://www.labmice.net/WindowsXP/NetworkingXP/remote_desktop.htm
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Author Comment

by:benk-master-flash
ID: 12289957
Allright that's pretty good you're close to the 500...
any specific response as to how the blue or black screen results, usually error messages result if things are improperly setup or you are not correctly permissioned
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Accepted Solution

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Pete Long earned 500 total points
ID: 12290064
sounds more like a networking issue to be honest - but the above is my standard answer to
"how do I set up remote desktop connection?" if you go through the above it will be something daft like a box not ticked or a router that needs to be configured :)
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Author Comment

by:benk-master-flash
ID: 12291804
Could it be permissions / sharing issue
I looked through the above list of links and didn't really find it helpful.  I've set up RDP and worked through problems before, but this is a bit befuddling.
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Author Comment

by:benk-master-flash
ID: 12334126
Good links everybody, but the problem was realted to router firmware.

for future reference XP and Remote Desktop Connections.
Before attempting any connection

*** UPGRADE ROUTER FIRMWARE ***

1. Absolutely, Absolutely, Absolutely upgrade the firmware it will save you a lot of time.
linksys befsr41 v2 with firware v 1.3.9 dated 2001 will not support the remote desktop connection
as a general rule, *** UPGRADE ROUTER FIRMWARE ***

2. Check your connection: from the command line type netstat -a and look to see if you are connected?
if it appears that you are connected... you are... if you don't get the windows logon screen or you get a black screen
there is an issue with the underlying communication.  Go to step 1.

Good luck
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Expert Comment

by:Pete Long
ID: 12340059
LOL - ThanQ
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