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After applying SP4 to Windows 2000 Small Business, Exchange 2000 services will not load

Posted on 2004-10-12
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Last Modified: 2008-03-10
I have a working production environment of Windows 2000 Small Business. This of course is bundled with Exchange 2000.
I want to apply SP4 to the server. However after doing so the Exchange services will not load. So I unload SP4 and Exchange 2000 works again.
In the System Event Viewer I get the following errors after loading SP4.
NNTPSVC   Event ID 42
SCHANNEL Event ID 36871
W3SVC Event ID 101
SERVICE CONTROL MANAGER Event ID 7022
SERVICE CONTROL MANAGER Event ID 7001
SERVICE CONTROL MANAGER Event ID 7032
SERVICE CONTROL MANAGER Event ID 7000

Removing the SP4 patch clears the errors and Exchange loads normally.

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Question by:mharmon777
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by:Sembee
Comment Utility
What SP is the Exchange component at?
If it isn't already, take it up to SP3, including the latest security roll up.
Which SP for Windows are you going from?

The event IDs aren't a great deal of help, really need the entire text of the of event message if they are to be any use in diagnostics.

Simon.
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Author Comment

by:mharmon777
Comment Utility
I have the system event log. Is there a way to email that to you?
We are currently at SP3.
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Expert Comment

by:Sembee
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You can save the log as a file then email it to the address in my profile.

Simon.
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by:mharmon777
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10/12/2004      9:57:55 AM      Schannel      Error      None      36871      N/A      BONANZA      A fatal error occurred while creating an SSL server credential.
10/12/2004      9:57:55 AM      Schannel      Error      None      36871      N/A      BONANZA      A fatal error occurred while creating an SSL server credential.
10/12/2004      9:57:47 AM      Wins      Information      None      4097      N/A      BONANZA      WINS initialized properly and is now fully operational.
10/12/2004      9:57:43 AM      W3SVC      Warning      None      101      N/A      BONANZA      The server was unable to add the virtual root '/Exadmin' for the directory '\\.\BackOfficeStorage' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:57:43 AM      W3SVC      Warning      None      101      N/A      BONANZA      The server was unable to add the virtual root '/Exchange' for the directory 'M:\bonanza.org\MBX' due to the following error: bThe system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:57:43 AM      W3SVC      Warning      None      101      N/A      BONANZA      The server was unable to add the virtual root '/Public' for the directory 'M:\bonanza.org\Public Folders' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:57:41 AM      SNMP      Information      None      1001      N/A      BONANZA      The SNMP Service has started successfully.
10/12/2004      9:57:38 AM      DhcpServer      Information      None      1043      N/A      BONANZA      The DHCP/BINL service on the local machine has determined that it is authorized to start.  It is servicing clients now.
10/12/2004      9:57:37 AM      NNTPSVC      Information      None      85      N/A      BONANZA      The Microsoft NNTP Service 5.00.0984 Version: 5.0.2195.5329 has been started.
10/12/2004      9:57:37 AM      NNTPSVC      Information      None      94      N/A      BONANZA      The Microsoft NNTP Service 5.00.0984 Version: 5.0.2195.5329 Virtual server 1 has been stopped.
10/12/2004      9:57:36 AM      NNTPSVC      Error      None      42      N/A      BONANZA      Virtual server 1 cannot open the existing C:\Inetpub\nntpfile\article.hsh hash file or cannot create a new one. This file is required for the server to operate.  Rebuild this virtual server to resolve the problem. Error description: Unable to complete the requested operation because of either a catastrophic media failure or a data structure corruption on the disk.
.                                                 
10/12/2004      9:57:24 AM      BROWSER      Information      None      8015      N/A      BONANZA      The browser has forced an election on network \Device\NetBT_Tcpip_{5DF12961-2133-4342-A38B-4432D640EDE1} because a Windows 2000 Server (or domain master) browser is started.
10/12/2004      9:57:14 AM      BROWSER      Information      None      8015      N/A      BONANZA      The browser has forced an election on network \Device\NwlnkIpx because a Windows 2000 Server (or domain master) browser is started.
10/12/2004      9:57:08 AM      NwlnkIpx      Warning      None      9502      N/A      BONANZA      A SAP announcement was sent over \Device\NwlnkIpx which is configured for multiple networks, but no internal network is configured. This may prevent machines on some networks from locating the advertised service.
10/12/2004      9:57:07 AM      NETLOGON      Warning      None      5781      N/A      BONANZA      Dynamic registration or deregistration of one or more DNS records failed because no DNS servers are available.
10/12/2004      9:57:04 AM      BROWSER      Information      None      8015      N/A      BONANZA      The browser has forced an election on network \Device\NwlnkNb because a Windows 2000 Server (or domain master) browser is started.
10/12/2004      9:55:54 AM      Service Control Manager      Error      None      7001      N/A      BONANZA      The Wireless Configuration service depends on the NDIS Usermode I/O Protocol service which failed to start because of the following error:
The system cannot find the file specified.                                                  
10/12/2004      9:55:54 AM      EventLog      Information      None      6005      N/A      BONANZA      The Event log service was started.
10/12/2004      9:55:54 AM      EventLog      Information      None      6009      N/A      BONANZA      Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 3 Uniprocessor Free.
10/12/2004      9:55:54 AM      Service Control Manager      Error      None      7000      N/A      BONANZA      The NDIS Usermode I/O Protocol service failed to start due to the following error:
The system cannot find the file specified.                                                  
10/12/2004      9:52:28 AM      EventLog      Information      None      6006      N/A      BONANZA      The Event log service was stopped.
10/12/2004      9:51:38 AM      NtServicePack      Information      None      4382      ABS\administrator      BONANZA      Windows 2000 Service Pack 4 was removed from your computer, and the previous Windows 2000 configuration was restored.
10/12/2004      9:42:39 AM      Print      Information      None      10      ABS\administrator      BONANZA      Document 2, Microsoft Word - Document1 owned by administrator was printed on HP4BACK via port IP_192.168.1.3.  Size in bytes: 399324; pages printed: 1
10/12/2004      9:41:49 AM      Service Control Manager      Error      None      7031      N/A      BONANZA      The Microsoft Exchange System Attendant service terminated unexpectedly.  It has done this 3 time(s).  The following corrective action will be taken in 0 milliseconds: No action.
10/12/2004      9:41:49 AM      Service Control Manager      Error      None      7001      N/A      BONANZA      The Microsoft Exchange Information Store service depends on the Microsoft Exchange System Attendant service which failed to start because of the following error:
After starting, the service hung in a start-pending state.                                                  
10/12/2004      9:41:49 AM      Service Control Manager      Error      None      7022      N/A      BONANZA      The Microsoft Exchange System Attendant service hung on starting.
10/12/2004      9:39:56 AM      BROWSER      Information      None      8035      N/A      BONANZA      The browser has forced an election on network \Device\NwlnkIpx because the Domain Controller (or Server) has changed its role
10/12/2004      9:39:50 AM      Service Control Manager      Error      None      7031      N/A      BONANZA      The Microsoft Exchange System Attendant service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 0 milliseconds: No action.
10/12/2004      9:38:58 AM      Srv      Warning      None      2013      N/A      BONANZA      The C: disk is at or near capacity.  You may need to delete some files.
10/12/2004      9:38:07 AM      Service Control Manager      Error      None      7031      N/A      BONANZA      The Microsoft Exchange System Attendant service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: No action.
10/12/2004      9:38:07 AM      Application Popup      Information      None      26      N/A      BONANZA      Application popup: Service Control Manager  : At least one service or driver failed during system startup.  Use Event Viewer to examine the event log for details.
                                                 
10/12/2004      9:38:07 AM      Service Control Manager      Error      None      7001      N/A      BONANZA      The Microsoft Exchange MTA Stacks service depends on the Microsoft Exchange System Attendant service which failed to start because of the following error:
After starting, the service hung in a start-pending state.                                                  
10/12/2004      9:38:07 AM      Service Control Manager      Error      None      7001      N/A      BONANZA      The Microsoft Exchange Information Store service depends on the Microsoft Exchange System Attendant service which failed to start because of the following error:
After starting, the service hung in a start-pending state.                                                  
10/12/2004      9:38:07 AM      Service Control Manager      Error      None      7022      N/A      BONANZA      The Microsoft Exchange System Attendant service hung on starting.
10/12/2004      9:35:32 AM      Wins      Information      None      4097      N/A      BONANZA      WINS initialized properly and is now fully operational.
10/12/2004      9:35:27 AM      Schannel      Error      None      36871      N/A      BONANZA      A fatal error occurred while creating an SSL server credential.
10/12/2004      9:35:27 AM      W3SVC      Warning      None      101      N/A      BONANZA      The server was unable to add the virtual root '/Exadmin' for the directory '\\.\BackOfficeStorage' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:35:27 AM      W3SVC      Warning      None      101      N/A      BONANZA      The server was unable to add the virtual root '/Exchange' for the directory 'M:\bonanza.org\MBX' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:35:27 AM      W3SVC      Warning      None      101      N/A      BONANZA      The server was unable to add the virtual root '/Public' for the directory 'M:\bonanza.org\Public Folders' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:35:27 AM      Schannel      Error      None      36871      N/A      BONANZA      A fatal error occurred while creating an SSL server credential.
10/12/2004      9:35:25 AM      DhcpServer      Information      None      1043      N/A      BONANZA      The DHCP/BINL service on the local machine has determined that it is authorized to start.  It is servicing clients now.
10/12/2004      9:35:23 AM      SNMP      Information      None      1001      N/A      BONANZA      The SNMP Service has started successfully.
10/12/2004      9:35:15 AM      NNTPSVC      Information      None      85      N/A      BONANZA      The Microsoft NNTP Service 5.00.0984 Version: 5.0.2195.6702 has been started.
10/12/2004      9:35:14 AM      NNTPSVC      Information      None      94      N/A      BONANZA      The Microsoft NNTP Service 5.00.0984 Version: 5.0.2195.6702 Virtual server 1 has been stopped.
10/12/2004      9:35:14 AM      NNTPSVC      Error      None      42      N/A      BONANZA      Virtual server 1 cannot open the existing C:\Inetpub\nntpfile\article.hsh hash file or cannot create a new one. This file is required for the server to operate.  Rebuild this virtual server to resolve the problem. Error description: Unable to complete the requested operation because of either a catastrophic media failure or a data structure corruption on the disk.
.                                                 
10/12/2004      9:35:11 AM      Print      Information      None      40      NT AUTHORITY\SYSTEM      BONANZA      PrintQueue CN=BONANZA-HP DeskJet was successfully updated in container LDAP://bonanza.abs.local/CN=BONANZA,OU=Domain Controllers,DC=abs,DC=local.
10/12/2004      9:35:06 AM      BROWSER      Information      None      8015      N/A      BONANZA      The browser has forced an election on network \Device\NetBT_Tcpip_{5DF12961-2133-4342-A38B-4432D640EDE1} because a Windows 2000 Server (or domain master) browser is started.
10/12/2004      9:35:02 AM      BROWSER      Information      None      8015      N/A      BONANZA      The browser has forced an election on network \Device\NwlnkIpx because a Windows 2000 Server (or domain master) browser is started.
10/12/2004      9:34:58 AM      NwlnkIpx      Warning      None      9502      N/A      BONANZA      A SAP announcement was sent over \Device\NwlnkIpx which is configured for multiple networks, but no internal network is configured. This may prevent machines on some networks from locating the advertised service.
10/12/2004      9:34:54 AM      NETLOGON      Warning      None      5781      N/A      BONANZA      Dynamic registration or deregistration of one or more DNS records failed because no DNS servers are available.
10/12/2004      9:34:51 AM      BROWSER      Information      None      8015      N/A      BONANZA      The browser has forced an election on network \Device\NwlnkNb because a Windows 2000 Server (or domain master) browser is started.
10/12/2004      9:33:42 AM      EXIFS      Information      None      9216      N/A      BONANZA      The Exchange IFS driver loaded successfully.

For more information, click http://www.microsoft.com/contentredirect.asp.                                                 
10/12/2004      9:33:13 AM      E100B      Information      None      8      N/A      BONANZA      Adapter Intel(R) PRO/100 Network Connection: Did not receive auto-negotiation advertisement from link partner. A full duplex connection may be available
10/12/2004      9:33:12 AM      E100B      Information      None      5      N/A      BONANZA      Adapter Intel(R) PRO/100 Network Connection: Adapter Link Up
10/12/2004      9:34:00 AM      Print      Warning      None      20      NT AUTHORITY\SYSTEM      BONANZA      Printer Driver ActiveTouch Document Loader for Windows NT x86 Version-3 was added or updated. Files:- %4.
10/12/2004      9:34:00 AM      Print      Information      None      9      NT AUTHORITY\SYSTEM      BONANZA      Printer ActiveTouch Document Loader was set.
10/12/2004      9:33:59 AM      Print      Information      None      9      NT AUTHORITY\SYSTEM      BONANZA      Printer HP DeskJet was set.
10/12/2004      9:33:59 AM      Print      Warning      None      20      NT AUTHORITY\SYSTEM      BONANZA      Printer Driver HP DeskJet for Windows NT x86 Version-3 was added or updated. Files:- %4.
10/12/2004      9:33:59 AM      Print      Information      None      9      NT AUTHORITY\SYSTEM      BONANZA      Printer ActiveTouch Document Loader was set.
10/12/2004      9:33:59 AM      Print      Information      None      9      NT AUTHORITY\SYSTEM      BONANZA      Printer HP DeskJet was set.
10/12/2004      9:33:59 AM      Print      Warning      None      20      NT AUTHORITY\SYSTEM      BONANZA      Printer Driver HP LaserJet 4 for Windows NT x86 Version-3 was added or updated. Files:- %4.
10/12/2004      9:33:59 AM      Print      Information      None      9      NT AUTHORITY\SYSTEM      BONANZA      Printer ActiveTouch Document Loader was set.
10/12/2004      9:33:59 AM      Print      Information      None      9      NT AUTHORITY\SYSTEM      BONANZA      Printer HP DeskJet was set.
10/12/2004      9:33:43 AM      EventLog      Information      None      6005      N/A      BONANZA      The Event log service was started.
10/12/2004      9:33:43 AM      EventLog      Information      None      6009      N/A      BONANZA      Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 4 Uniprocessor Free.
10/12/2004      9:29:59 AM      EventLog      Information      None      6006      N/A      BONANZA      The Event log service was stopped.
10/12/2004      9:22:59 AM      NtServicePack      Information      None      4371      ABS\bonanza3      BONANZA      Windows 2000 Service Pack 4 was installed (Service Pack 3 was previously installed).
10/12/2004      9:19:09 AM      Print      Information      None      10      ABS\bonanza4      BONANZA      Document 17, Microsoft Outlook - Memo Style owned by bonanza4 was printed on HP4BACK via port IP_192.168.1.3.  Size in bytes: 82634; pages printed: 1
10/12/2004      9:09:48 AM      Print      Information      None      10      ABS\bonanza5      BONANZA      Document 16, iMIS 10 owned by bonanza5 was printed on Imagistics im4510 via port IP_192.168.1.70.  Size in bytes: 3144; pages printed: 1
10/12/2004      9:09:44 AM      Print      Information      None      10      ABS\bonanza5      BONANZA      Document 15, iMIS 10 owned by bonanza5 was printed on Imagistics im4510 via port IP_192.168.1.70.  Size in bytes: 6650; pages printed: 1
0
 

Author Comment

by:mharmon777
Comment Utility
I was also made aware of this link to sp4 issues and Windows 2000, it may apply in this situation but am not sure.

www.w2knews.com/anecdotes.htm
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Sembee earned 500 total points
Comment Utility
A number of things jump out.
There is a problem with NNTP which needs to be resolved. Delete the virtual server in ESM and recreate it should fix that.

There is also an error about not finding a domain controller. Make sure that the DNS is set correctly. It should be pointing at itself only. No external DNS servers should be used.
Failing to find a DC will knock Exchange over as it requires a connection to the DC.

Also - are you using IPX on ths network? There seems to be a reference to IPX in the logs.

Simon.
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Author Comment

by:mharmon777
Comment Utility
Thanks!!!
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