Solved

digital camera recognition problem

Posted on 2004-10-12
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Last Modified: 2010-04-25
Hi all,

Platform:
AMD Athlon XP2200+ 1.80GHz
Windows XP Pro
512 MB Ram

(am I in the right topic area?)


I have a situation where my digital camera has ceased to be recognised by Windows. I've re-loaded the driver from the CD that came with the camera (I've uninstalled a few times too) I've tried rebooting and letting windows find the camera. When I go into Control Panel/Scanners/cameras/add device.... the camera is not in the list even though I've installed the drivers using the CDRom install.exe and it reports - "Dual Mode Digital Camera 3.0M installed successfully. It shows up in the Add/Remove window too. I've previously had the camera working just fine... it was automatically detected by Windows and a Wizard opened up to ask if I wanted to download the pictures from the camera to my HD. I have it connected to the same USB slot it worked in before. The USB slot is working OK as is the camera and the USB cable is fine too. I have also tried connecting to the remaining 3 USB slots without any success. This is baffling me. It should be a simple plug and play operation but zilch is happening. I reinstalled Win XP Pro about a month ago.... maybe that has caused the problem ?

I would be grateful for a solution.
Cheers
T.
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Question by:tongalite
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7 Comments
 
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by:bobo_tech
ID: 12292369
Have you tried hooking up the camera and usb cord to another comptuer to make sure that its not a problem with either the camera or cord?  

If it doesn't get recognized in the other computer, then I would look into possibly trying a different usb cable.  If the other cable doesn't work, then it might be something else (bad camera/dirty socket?)
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by:tongalite
ID: 12292534
The camera is OK (virtually brand new - cord too) Sockets are clean.
I had this problem before with another digital camera... couldn't get windows to recognize that. The new camera was recognized OK, up to about a month ago. Device Manager reports all the USB slots are fine. There is just one USB slot which seems to have no driver loaded - that is the USB enhanced controller.... I have no idea if that could be a problem (I don't use a usb mouse or anything)

T.
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by:tongalite
ID: 12292558
I forgot to mention.... When the camera was functioning as it should, it showed up in 'My Computer' as Drive F:/. Now it doesn't show up at all (apart from in the Add/Remove window)
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LVL 1

Expert Comment

by:pcmomof6
ID: 12293082
Hi tongalite,
Has the camera been working since you reinstalled win xp pro. If it has I tend to agree with bobo and say it probably is the usb cord

Cheers!
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Author Comment

by:tongalite
ID: 12296513

Hi,
I fixed the problem myself but thanks for your responses. I hit on the problem in my second post - ie,
<There is just one USB slot which seems to have no driver loaded - that is the USB enhanced controller.... I have no idea if that could be a problem >

Well that was indeed the problem!

As mentioned earlier I reinstalled WinXP Pro - USB 2-0 is not supported so SP1 is needed. When I reinstalled Win XP Pro from my CDRom it knocked out the USB 2.0 Enanced Controller. I updated the Driver but needed to do a search for the following file

*** usbehci.sys ***  - not easy to get from the net :-(
Anyways....All is now running fine again
cheers
T.
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by:rindi
ID: 14918059
tongalite,

No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave the following recommendation for this question in the Cleanup topic area:
PAQ / Refund

Any objections should be posted here in the next 4 days. After that time, the question will be closed.


Rindi
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Accepted Solution

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modulo earned 0 total points
ID: 14953390
PAQed with points refunded (125)

modulo
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