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Ping returns TTL expired in transit???  XP/Pro-sp2

Posted on 2004-10-13
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Last Modified: 2010-08-05
I cannot reach www.erobertparker.com since installing SP2.  All other sites have no problem.  Friends can reach the site.  When I ping it, I get a good DNS and the following return:  Reply from 66.82.16.77: TTL expired in transit.  I get this four times with a 0 ms time according to ping.  The IP addres of 66.82.16.77 belongs to direcpc.  They are my Direcway satellite ISP.  They have no clue.  I have tried disabling windows firewall and Norton antivirus and get teh same result.  Anybody know what's going on.
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Question by:howard_newkirk
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5 Comments
 
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Expert Comment

by:GATOR420
ID: 12298401
Sounds like the router of your ISP may not have updated routing tables to forward the packets to where they need to go. If you do a tracert, where does it end?
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Author Comment

by:howard_newkirk
ID: 12298750
It ends at the 30th hop because tracert stops.  The first 6 hops are all * with no time and then it gets on to a direcpc hip with an ip that ends in 77.  The next entry is 78 and then 77,78,77,78 until tracert stops so it never ends up anyplace.  It sure sounds like it is their problem, but they don't seem to understadn what the TTL expired means or what to do about it.  It is only this one site.
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GATOR420 earned 500 total points
ID: 12298987
Since it sounds like it's working from other networks, and it is working fine for me here, I would call up DirecPC and ask them if they can get to that website...

Another idea might be to point your settings to some other DNS servers (like your friends) and see if it resolves that way. If so, then you know it's definitely a DNS problem on your ISP side.
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Author Comment

by:howard_newkirk
ID: 12299162
I have tried multiple DNS's and they all resolve the same.  I am up to tier 3 level support at DirecPC and it sure looks like it is their problem.  The fact that it had a 0 ms response average was causing me to think that it was something happening locally.  I guess I'll assume that it is their problem and wait for a resolution.  Thanks.
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LVL 7

Expert Comment

by:GATOR420
ID: 12299182
No problem and thanks for the points!
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