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Duplicate Outlook messages

Posted on 2004-10-13
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Last Modified: 2010-04-08
Hello.  This is driving me nuts.  I'm using WinXP with Outlook 2002 on a stand alone machine.  Most, but not all of the time I get duplicate messages.  Each is identical to the other.  Any ideas?  This started several months ago for no apparent reason.  
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Question by:poinzpalm
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Expert Comment

by:sunray_2003
ID: 12298442
Hi poinzpalm,

WHat are the methods you have done to prevent it?

Is this pop3 or imap or exchange account set up  in outlook ?

have you removed the account , backedup all the emails , deleted all the emails and then created the account ?


SR..
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Author Comment

by:poinzpalm
ID: 12298558
Hello sunray.  The only thiing I have been able to confirm is that my ISP inbox contains one message but when Outlook downloads there is suddenly two messages exactly the same.  This is a standard pop3 account, no exchange.  I have not tried the remove / backup / delete route as I was hoping there was somethnig easy I was overlooking.  Thanks for the response.
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LVL 49

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by:sunray_2003
ID: 12298585
poinzpalm,

do you know when this started..

simple recreation of the account might solve it ..

It also should not matter whether in that account properties you have put "leave a copy of the message in server" or not..
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sunray_2003 earned 1500 total points
ID: 12298644
poinzpalm,

Check these

a) Check if there is any issue with your network connection , may be outlook is getting disconnected and then downloading the message again

b) Try to access your inbox using webmail and remove all the messages and send a test message to see if that would help

c) Open outlook .Go to help menu and click "Detect and repair". Check if this would help.

d) Repair PST : http://www.slipstick.com/problems/scanpst.htm

e) Go to office updates and do all the latest updates. May be there is a fix for this in any of the updates

f) you can think about recreating the profile but before that try recreating the email account

SR
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