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Application crashes and occasional BSOD

Posted on 2004-10-13
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Last Modified: 2013-11-14
Hi, I recently bought a new computer and installed Windows XP SP2 on it. I'm encountering crashes to many applications like IE, Winamp and Windows Media Player. The module name causing the crash is "gdi32.dll".

Sometimes BSOD will also appear. Using SP1, BSOD appears more often but there is no application crashes. After upgrading to SP2, BSOD appears less but application crashes is frequent. I've tried updating all the drivers and even flashed BIOS to the latest version but still no go. Oh yes, I've had problems installing XP at first.. always get BSOD during installation.. then I tried changing the RAM to another slot and the installation succeeded.

Here is the analysis of the latest minidump:



BugCheck 1000000A, {fffc005c, 2, 0, 804ed109}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

Probably caused by : ntoskrnl.exe ( nt!KeSaveFloatingPointState+2d3 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffc005c, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 804ed109, address which referenced memory

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.


READ_ADDRESS: unable to get nt!MmPoolCodeEnd
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSpecialPoolStart
unable to get nt!MmPagedPoolStart
unable to get nt!MiSessionPoolStart
unable to get nt!MiSessionPoolEnd
unable to get nt!MmNonPagedPoolExpansionStart
unable to get nt!MmPoolCodeStart
 fffc005c

CURRENT_IRQL:  2

FAULTING_IP:
nt!KeSaveFloatingPointState+2d3
804ed109 8b4f14           mov     ecx,[edi+0x14]

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0xA

LAST_CONTROL_TRANSFER:  from 806eec35 to 804ed109

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
ed060950 806eec35 00000000 00000000 ed060968 nt!KeSaveFloatingPointState+0x2d3
ed060950 806ee8eb 00000000 00000000 ed060968 hal!HalpApcInterrupt+0xc5
ed0609d8 805f4eab ed060d64 0c48fe90 805662b1 hal!HalRequestSoftwareInterrupt+0x3b
ed060d48 804df06b 00000001 0c48fe9c 00000001 nt!RtlUnicodeStringToInteger+0x1562c
ed060d64 7c90eb94 badb0d00 0c48fe7c ed060d98 nt!ZwYieldExecution+0xb96
0c48ff10 00000000 00000000 00000000 00000000 0x7c90eb94


FOLLOWUP_IP:
nt!KeSaveFloatingPointState+2d3
804ed109 8b4f14           mov     ecx,[edi+0x14]

SYMBOL_STACK_INDEX:  0

FOLLOWUP_NAME:  MachineOwner

SYMBOL_NAME:  nt!KeSaveFloatingPointState+2d3

MODULE_NAME:  nt

IMAGE_NAME:  ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  41108004

STACK_COMMAND:  kb

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------

Thanks!
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Question by:lewin85_sg
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9 Comments
 
LVL 12

Expert Comment

by:alandc
ID: 12299815
Could I propose that you elminate the bad RAM instead of just switching slots?
0
 
LVL 12

Expert Comment

by:zvitam
ID: 12299827
I would update all system drivers (especially Graphics adapter drivers) and clean sytem from all kind of spyware using one of the utilities from www.spychecker.com.

if you need any help fiding updated drivers for your system, please post your motherboard and other accessories type and model.

Hope I helped,
Zvitam.
0
 
LVL 1

Author Comment

by:lewin85_sg
ID: 12299844
I thought it was the RAM, tried memtest but no errors were detected. And the RAM is new.. I was hoping its not the RAM.. argh >_<
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LVL 12

Expert Comment

by:zvitam
ID: 12299958
IRQL_NOT_LESS_OR_EQUAL = Drivers confict (most of times)
0
 
LVL 12

Expert Comment

by:alandc
ID: 12301329
After re-reading your discription I agree with zvitam .. focus on the drivers. Start with video and audio drivers. Get the latest WHQL certified drivers you can find.
0
 
LVL 1

Author Comment

by:lewin85_sg
ID: 12305975
How do I find WHQL certified drivers? My com has the following specs:

AMD Sempron 2600+
512mb ram
MSI KT4AV series motherboard
Creative Audigy DE soundcard
MSI Geforce FX 5200
Two D-link Ethernet Card
0
 
LVL 12

Accepted Solution

by:
alandc earned 500 total points
ID: 12307387
No special drivers should be required for your RAM or CPU.
However since the Sempron is a mobile chip you may want to read about this XP patch:
http://support.microsoft.com/default.aspx?scid=kb;en-us;815624

========== DRIVER LINKS ==========
Motherboard drivers (USB, LAN, CHIPSET, & onboard SOUND)
http://www.msi.com.tw/program/support/driver/dvr/spt_dvr_detail.php?UID=456&kind=1

For Creative Audigy use your CDROM first (req.) then download the latest patch:
http://us.creative.com/support/downloads/download2.asp?Product_ID=149&dlcentric=8060&Product_Name=Sound+Blaster+Audigy+2&OSName=Windows+XP

Nvidia Video Drivers:
http://www.msi.com.tw/program/support/driver/dvr/spt_dvr_detail.php?UID=439&kind=2

D-Link LAN Card (select make/model here):
http://support.dlink.com/
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