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5.5 reinstall

Posted on 2004-10-13
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Last Modified: 2010-05-18
we just moved our 5.5 exch to new hardware did a reinstall from backups. The problem were having is when a client who is using outlook 2000 sends a new mail message it sits in their outbox until they actually click on the outbox folder and it sends it immediatly...any ideas?
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Question by:tporter12
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Expert Comment

by:marc_nivens
ID: 12306648
Sounds like 1 of 2 things... either Windows XP SP2 is blocking incoming UDP traffic or a router/firewall is doing it.  Without UDP push notifications (which use a random port above 1024), the client isn't refreshed until the folder is clicked or about a minute after sending.  You have 2 options for fixing this:

1.  Find out whats blocking the UDP traffic to the clients and stop it

OR

2.  Add the ForcePolling registry key to the clients.  For instructions on that,  follow this article:

883555 E-mail messages remain in your Outbox folder longer than expected in
http://support.microsoft.com/?id=883555

And if you need a logon script that will do this automatically for all clients, here's one I put together a while back:



On Error Resume Next

set objFSO = CreateObject("WScript.Shell")

'try to bind to Outlook 2000
szOutlook9Path       = objFSO.RegRead ("HKCU\Software\Microsoft\Office\9.0\Outlook\Machine Name")
if szOutlook9Path <> "" Then AddKeysForOffice9()

'try to bind to Outlook 2002
szOutlook10Path       = objFSO.RegRead ("HKCU\Software\Microsoft\Office\10.0\Outlook\Machine Name")
if szOutlook10Path <> "" Then AddKeysForOffice10()

'try to bind to Outlook.NET
szOutlook11Path       = objFSO.RegRead ("HKCU\Software\Microsoft\Office\11.0\Outlook\Machine Name")
if szOutlook11Path <> "" Then AddKeysForOffice11()




Sub AddKeysForOffice9()

      objFSO.regwrite "HKCU\Software\Microsoft\Office\9.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Microsoft\Office\9.0\Outlook\RPC\ForcePolling","1", "REG_DWORD"
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\9.0\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\9.0\Outlook\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\9.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\9.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\9.0\Outlook\RPC\ForcePolling", "1", "REG_DWORD"
End Sub

Sub AddKeysForOffice10()
      objFSO.regwrite "HKCU\Software\Microsoft\Office\10.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Microsoft\Office\10.0\Outlook\RPC\ForcePolling","1", "REG_DWORD"
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\10.0\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\10.0\Outlook\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\10.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\10.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\10.0\Outlook\RPC\ForcePolling", "1", "REG_DWORD"
End Sub

Sub AddKeysForOffice11()
      objFSO.regwrite "HKCU\Software\Microsoft\Office\11.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Microsoft\Office\11.0\Outlook\RPC\ForcePolling","1", "REG_DWORD"
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\11.0\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\RPC\",""
      objFSO.regwrite "HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\RPC\ForcePolling", "1", "REG_DWORD"
End Sub

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Author Comment

by:tporter12
ID: 12307134
some problem clients are running 2000pro and others are running xp pro
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Accepted Solution

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marc_nivens earned 500 total points
ID: 12307274
Ok, that just means that the ports are being blocked at the router/firewall level and not the client level.  The polling registry key will still fix this.
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