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mixxie

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Outlook - Multiple Instances of Data File Open

Outlook 2003 on Windows XP Professional (SP1).  One of my users has somehow managed to open multiple instances of the same data file.  In Data File Management, the file is only opened once, but when I go to Email Accounts --> "Delivery new e-mail to the following location:", "Personal Folders" is displayed 3 times.  "Personal Folders" is also displayed 3 times on the left side of the screen.  On two of the copies, "Close Personal Folders" is grayed out, and on the third copy, I get "Object not found" when I try to close it.  This is preventing the user from being able to add contacts and distribution lists.  I've never seen this issue before.. any ideas?

Thanks!

Michelle
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sunray_2003
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Before doing any chances , first take backup of all emails and other data inside outlook

open control panel
go to mail --> data files
check if you can remove personal folder by selecting it and pressing Remove

SR
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Corrupted profile? Did you try to create a brand new on?
Backup as suggested by sunray_2003
Stefri
stefri,

Thanks for backing me up....

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mixxie

ASKER

Okay, I already backed up the data file.  I first tried to copy the data file and add that, then change the default mail folder and delete the initial data file.  That didn't work.. I got an error message about being unable to complete the operation.  I then created a blank data file, set it as the default mail folder, and deleted the original data file.  I was able to delete the original data file, but the two folders were still there.  The difference is that now the two extra Personal Folders do not duplicate what is in the new data file's Personal Folders.  I'm also having issues with the Contacts.. I cannot open up the default Contacts list, I have to go to a different list.  I'm really not sure what the issue is here..

Thanks,

Michelle
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DJBinks

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Sunray_2003,
You are welcome
DJBinks,
Hum....Seems to be a 'Backup' and 'Recreate an Outlook profile' solution
Stefri
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ASKER

DJ,

Thanks, that worked perfectly!  I appreciate the step-by-step.

Thanks!

Michelle
mixxie,

Are you sure you were not able to remove those extra personal folders going to the location i suggested

what your outlook open at that time..
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ASKER

Sunray,

Even after I removed the data file, the personal folders remained.  It was not until I did what DJBinks recommended that the folders went away.

Thanks,

Michelle
Thanks
Sunray_2003,
We should set up a joint venture together...
You suggested Backup, I suggested Recreate the Profile but no luck...
Stefri
Never mind.. what to do..

will work together in forthcoming questions
Great...
Stefri
perfect